Mercedes-Benz Vans, LLC (Charleston, SC) · 1 day ago
Quality Engineer VoCA Steering and Tracking
Charleston, SC
Full-time
Onsite
Mid Level
3+ years expMercedes-Benz Vans, LLC is a leader in mobility solutions, focused on developing the future of transportation. The Quality Engineer will be responsible for steering and tracking Voice of Customer (VoCA) topics within the plant, ensuring that customer feedback is captured and addressed while driving continuous improvement initiatives aligned with global quality standards.
AutomotiveManufacturingSupply Chain Management
Responsibilities
Lead the collection, analysis, and reporting of VoCA data to identify trends and improvement opportunities
Develop and maintain tracking systems for VoCA topics, ensuring transparency and timely resolution
Coordinate with all relevant areas to address customer concerns and implement corrective actions
Evaluates the quality of the corrective actions as well as problem solving presented by root cause owners
Prepare and present regular VoCA performance reports to local and divisional stakeholders
Align VoCA processes with IATF 16949 and global Mercedes-Benz Vans standards
Develop and implement standardized work instructions and training plans for Quality team members to meet safety, regulatory and quality requirements
Identify opportunities to improve quality processes and improve effectiveness
Maintain a safe and clean working environment for all Quality areas
Participates in regularly scheduled team meetings
Support company Leadership values and principal
Will perform other duties as assigned
Qualification
Required
Bachelor's degree in Manufacturing Engineering or similar, Mechanical Engineering, Industrial Engineering or a related field preferred or equivalent
3-5 years of experience in similar professional role in production and quality in automotive manufacturing. Able to perform the essential functions of the job
Comprehensive product knowledge
Intermediate computer skills required. Proficiency in Microsoft Office (word, powerpoint, excel), regular email use, and ability to use other programs and equipment in the quality department
Strong analytical, communication, and interpersonal skills
Ability to professionally network with MBV Departments, corporate R&D HQ and Quality departments within Van division
Experience with failure analysis and corrective action processes
Preferred
German language proficiency strongly preferred. Spanish is a plus
Profound knowledge in area of product engineering process and Quality / Measurement systems preferred
Benefits
Mitarbeiterhandy möglich
Gesundheitsmaßnahmen
Mitarbeiterrabatte möglich
Mitarbeiter Events
Parkplatz
Company
Mercedes-Benz Vans, LLC (Charleston, SC)
Shape the future today. The world is changing.
1001-5000 employees
H1B Sponsorship
Mercedes-Benz Vans, LLC (Charleston, SC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (13)
2022 (8)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Johannes Kellermann
President & CEO
Recent News
2025-10-31
2025-10-09
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2025-10-09
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