FirstKey Homes · 20 hours ago
Property Administrator
Dallas, Texas, United States
Full-time
Onsite
Entry Level
1+ years expFirstKey Homes is dedicated to enhancing the resident experience through exceptional service. The Property Administrator plays a vital role by assisting Property Managers and ensuring daily tasks are completed to create a thriving community.
Property ManagementReal EstateRentalRental Property
Responsibilities
Act as primary point of contact for FirstKey Residents. Manage Zendesk tickets, in person office visits, and follow up with all resident contact requests to resolve open inquiries, escalations, and deliver exceptional service
Ensure that rental payments are posted on time and in an efficient manner. Assisting Property Manager with the collection and delinquency efforts
Assist Property Manager and Renewals Department to achieve resident retention targets
Conduct a Resident Journey move in touch point. Oversight of Mid-lease touch points to ensure a successful renewal experience
Assist future residents with the transition into their home by providing necessary guidance, collecting move in funds, ensuring move in orientation is scheduled, sending move-in codes
Assist with resolving HOA violations and city citations through partnership with the HOA and Compliance departments
Schedule all municipal inspections, completing necessary paperwork to ensure compliance with area municipalities such as rental licensing, certificate of occupancy, and point of sale
Engage in outreach campaigns to residents throughout the duration of their lease term
Qualification
Required
High School Diploma or equivalence
Minimum 1-year experience in administrative or similar role
Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Time Management — Managing one's own time and the time of others
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Speaking — Talking to others to convey information effectively
Writing — Communicating effectively in writing as appropriate for the needs of the audience
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
Preferred
Experience using Yardi Voyager or similar property management program
Experience working in property management, real estate or similar industry
Experience working in a fast pace, high-growth company
Proficient in Spanish, both reading and writing
Company
FirstKey Homes
FirstKey Homes is a property management firm that offers rental home properties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colleen Keating
CEO
Teri Miller
Chief Financial Officer
Recent News
2025-04-01
2025-03-21
Birmingham Business Journal
2025-01-14
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