Softchoice · 4 days ago
Sr. Technical Product Manager - CSP
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$128K/yr - $161K/yr
10+ years expSoftchoice is a software-focused IT solutions and services provider that helps organizations become agile and innovative. The Sr. Technical Product Manager will lead product strategy and roadmap development for Microsoft CSP offerings, drive technical enablement, and ensure operational excellence while collaborating with cross-functional teams.
Cloud ComputingCollaborationInformation Technology
Responsibilities
Lead Product Strategy & Roadmap Development: Define, refine, and execute the vision and roadmap for Microsoft CSP product and service offerings. Align product strategy with Microsoft’s evolving commercial model, Softchoice’s go-to-market plans, and the needs of customers. Regularly assess market trends, customer feedback, and competitive intelligence to inform product direction and prioritize features and enhancements
Drive Technical Enablement & Solution Design: Architect and maintain robust technical frameworks, processes, and collateral to support CSP solutions. Oversee the creation and ongoing improvement of technical enablement programs for sales, presales, and delivery teams—including training materials, documentation, and best practices. Ensure technical resources are equipped to deliver high-quality CSP solutions and support customer success
Manage Performance & Operational Excellence: Establish and monitor key performance indicators (KPIs) for CSP offerings, including financial targets, customer acquisition, retention, and satisfaction metrics. Analyze performance data, identify gaps, and develop corrective action plans to ensure goals are met or exceeded. Implement operational improvements to drive efficiency, scalability, and quality across the CSP portfolio
Champion Customer & Market Insights: Maintain a deep understanding of customer needs, technical requirements, and business drivers for CSP solutions. Conduct regular market and competitive analyses to identify opportunities for differentiation and innovation. Gather and synthesize feedback from customers, sales teams, and partners to inform product development and go-to-market strategies
Lead Cross-Functional Collaboration: Partner with stakeholders across sales, marketing, operations, finance, and Microsoft to drive integrated campaigns, product launches, and continuous improvement initiatives. Facilitate cross-functional teams to ensure alignment on product strategy, operational execution, and customer outcomes. Act as a key liaison between technical and non-technical audiences, translating complex concepts into actionable plans
Oversee Service Development & Delivery: Lead the introduction of new CSP services and the continual improvement of existing offerings. Develop and implement operational processes, and quality standards to ensure successful launch and delivery. Coordinate changes to systems, skills, and processes needed to accommodate new services, including staff training and enablement
Drive Risk Management & Transformation Initiatives: Identify, assess, and mitigate risks related to CSP transformation and operational execution. Lead strategic initiatives to adapt to changes in Microsoft’s commercial model and channel partner ecosystem, positioning Softchoice for growth and innovation
Enable Sales & Marketing Success: Collaborate with CSP Program Manager and product marketing and enablement teams to develop compelling messaging, content, and campaigns for CSP solutions. Provide expertise and insights to support sales training, customer engagement, and market differentiation. Align with Microsoft and internal teams to define integrated sales and marketing campaigns in accordance with annual GTM plans
Foster Continuous Improvement & Innovation: Champion a culture of continuous improvement by soliciting feedback, analyzing results, and implementing enhancements to CSP offerings and processes. Stay abreast of emerging technologies, industry best practices, and Microsoft updates to ensure Softchoice remains a leader in CSP solutions
Deliver Executive-Level Communication & Reporting: Prepare and present clear, compelling communications to stakeholders at all levels, including executive summaries, performance reports, and strategic recommendations. Represent Softchoice in key meetings with Microsoft and other partners, articulating the value and impact of CSP solutions
Mentor & Develop Team Members: Provide guidance, training, and mentorship to technical professionals and cross-functional teams. Foster a collaborative, supportive environment that encourages professional growth, innovation, and high performance
Qualification
Required
Bachelor's degree in business, technology, or related field
10+ years' experience in product, program, or portfolio management, with direct experience in cloud solutions and Microsoft CSP
Proven track record in developing and executing go-to-market strategies, technical enablement, and service delivery for complex technology solutions
Strong technical acumen in cloud platforms, managed services, and workplace technologies (Microsoft Modern Workplace, Azure, etc.)
Exceptional leadership, collaboration, and stakeholder management skills
Advanced analytical, problem-solving, and organizational abilities
Outstanding executive communication skills—written, verbal, and presentation
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Preferred
advanced certifications (PMI, Pragmatic Marketing, Microsoft)
Benefits
Cell allowances
Annual bonus
Competitive perks that start on day one
Company
Softchoice
Softchoice provides technology services and solutions for people to be engaged, connected, and creative at work.
1001-5000 employees
H1B Sponsorship
Softchoice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Birch Hill Equity Partners
2024-12-31Acquired
2021-05-27IPO
2013-01-01Private Equity
Leadership Team
Andrew Caprara
President & CEO
Jeff Reis
SVP - IT & Workplace
Recent News
2025-12-30
2025-12-18
Company data provided by crunchbase