Tekmetric · 1 day ago
Customer Onboarding Manager (Mid Market)
United States
Full-time
Remote
Mid Level
3+ years expTekmetric is a cloud-based platform designed for auto repair shops, aiming to enhance their operations and customer service. The Customer Onboarding Manager will oversee the onboarding process for mid-market customers, ensuring successful implementation and adoption of the software while developing strong relationships with stakeholders.
AutomotiveSaaSSoftware
Responsibilities
Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations
Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives
Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You’ll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance
Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process
Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently
Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations
Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements
Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues
Customer Success Support: Work closely with the Customer Success team to ensure a smooth transition from onboarding to ongoing customer support
Qualification
Required
3-5 years of experience in Customer Onboarding, ideally in a SaaS or B2B environment
Proven Project Management Experience: Strong skills in managing multiple, concurrent projects, developing timelines, and executing detailed plans to meet deadlines
Relationship Building: Experience establishing and nurturing relationships with mid-market and enterprise-level clients, including executive-level stakeholders
Problem-Solving & Escalation Management: Ability to quickly identify issues and develop strategies for resolution, ensuring client satisfaction
Strong Communication Skills: Ability to clearly communicate technical information to non-technical stakeholders, ensuring clarity and effective implementation
Analytical Skills: Ability to analyze customer needs, use data to inform decisions, and optimize the onboarding process
Technical Proficiency: Familiarity with SaaS platforms, data migration processes, and systems integrations
Preferred
Bachelor's Degree (Preferred)
Bonus: Experience working with auto-repair shops or the automotive industry is a plus
Benefits
Enjoy the flexibility of remote work
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.
Company
Tekmetric
Digital vehicle inspections, repair orders, inventory, job progress, customer communication, & much more.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.64MKey Investors
Susquehanna Growth Equity
2022-03-16Private Equity
2018-08-28Series Unknown· $1.14M
2016-01-01Seed· $0.5M
Leadership Team
Taylor Fuqua
CTO
Aaron Szafran
Partner Manager
Recent News
2025-11-13
2025-11-10
Company data provided by crunchbase