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Blockworks · 1 week ago

Sales Operations Associate

United States

Full-time

Remote

Entry, Mid Level

$85K/yr - $85K/yr

2+ years exp

Blockworks is an information platform at the center of the crypto industry, transforming complex data into actionable insights. As a Sales Operations Associate, you will support sales operations, manage internal systems, and ensure efficient execution of processes to drive revenue growth and operational efficiency.

AnalyticsBankingCryptocurrencyEventsFinanceMarket ResearchMedia and EntertainmentPodcast

Growth Opportunities

Responsibilities

Enable Sales and Customer Success Operations: You'll be responsible for providing day-to-day administrative and operational support, collaborating closely with Sales, Customer Success, and Finance teams to manage deal desk operations, supporting contract processes, and updating sales collateral (e.g., pitch decks, sheets, etc.)

Proactively Monitor & Update Key Sales Information: You'll partner with members of the Sales and Customer Success teams to maintain and update internal systems with accurate account information, contracts, and campaign details, as well as manage account-related documentation, including contracts and billing information across platforms such as Hubspot, Baremetrics, and Stripe

Track KPIs and Key Performance Analytics: You’ll partner with Sales Leadership to proactively review and report on Sales and Customer Success KPIs and analytics (e.g., lead conversion, sales cycle length, upsell/cross-sell, average deal size, churn/renewal rates for subscription/SaaS offerings/other business lines)

Maintain Sales Systems & Hygiene: You’ll partner across the Sales team to ensure internal systems (CRM, billing platforms, contract repositories like HubSpot, Baremetrics, Stripe) are accurate, consistent, and proactively updated

Build & Maintain Sales Infrastructure: You’ll ensure GTM systems (CRM, enablement tools, dashboards) are properly configured, well-used, and scalable, including from pipeline management, forecasting cadence, to CRM hygiene

Support Pipeline Quality & Process: You'll facilitate cross-functional deal reviews, escalation processes, backlog clearing, and pipeline quality reviews

Qualification

Sales OperationsCRM ManagementData AnalysisHubSpotSaaS ExperienceProcess ImprovementCommunicationCollaboration

Required

You've spent several years (ideally 2-4+) in sales operations, revenue operations, or a closely related role (in a subscription/SaaS and/or hybrid model)

You're experienced with CRMs and the broader revenue tech stack (e.g., HubSpot, Stripe, Baremetrics, Salesforce) and have proven you can translate data into actionable ops improvements

You've worked in fast-moving or growth-oriented organizations where process, analytics, and rigor mattered, and you understand what it takes to shift a business model (e.g., from one-time deals to recurring revenue)

You also naturally have a data-first mindset using metrics, experimentation, and customer feedback to drive decisions

You have built frameworks and documented best practices, and you have adapted when things change

You have influenced cross-functional teams, communicating clearly and driving results

Preferred

If you have led or heavily contributed to a full GTM tech-stack implementation or overhaul (CRM migrations, forecasting tool roll-out, enablement tooling, etc.), you'll stand out from the pack

Significant experience in subscription/SaaS business models (churn, expansion, usage/adoption metrics) may also set you apart from other candidates

If you have deep experience managing complex operations involving Hubspot, Baremetrics, and Stripe integrations, that is a big plus

If you've worked in a cross-functional support role (Sales + Product + Finance + CS) and know how to build alignment across those teams, we want to hear about it

Benefits

Remote-First: We're a remote-first organization with an office in NYC for you to utilize as you please.

100% Medical Coverage for You: Close to fully paid medical, dental, and vision insurance for you, and a significant portion covered for your dependents.

Flexible PTO: We have a flexible paid time off policy that doesn't limit the number of vacation days you can take.

Parental Leave: At Blockworks, all team members are eligible for 14 weeks of fully paid parental leave.

Hardware Stipend: Every team member has a stipend to use to purchase the tools and technology that help them be their most productive.

Learning & Growth Stipend: Every team member has a stipend to spend on their skill growth and professional development.

Career Growth: We prioritize skill growth and career development, and we have a clear, documented structure to take the guesswork out of individual development and career progression.

Global & Diverse Team: We're a global team, and we're committed to creating an open, inclusive, and diverse work culture.