Wentworth-Douglass Hospital · 1 day ago
Telecommunications Operator I - Fridays, 2:45p-11:15p
Dover, NH
Part-time
Onsite
Entry Level
$17.36/hr - $20.41/hr
2+ years expWentworth-Douglass Hospital is part of Mass General Brigham, a not-for-profit organization dedicated to patient care and community service. The Telecommunications Operator is responsible for managing the hospital's phone system, relaying messages, and ensuring effective communication for staff, patients, and visitors, especially during emergencies.
Health CareHospitalNon Profit
Responsibilities
Operate the hospital’s telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments
Relay emergency codes, pages, and other critical messages promptly and accurately
Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources
Maintain accurate records of communication and calls, including documenting emergencies and urgent messages
Assist with handling patient requests for information and service
Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations
Ensure that equipment is functioning properly and report any issues or malfunctions
Follow established protocols to prioritize emergency calls and other critical communications
Qualification
Required
Operate the hospital's telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments
Relay emergency codes, pages, and other critical messages promptly and accurately
Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources
Maintain accurate records of communication and calls, including documenting emergencies and urgent messages
Assist with handling patient requests for information and service
Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations
Ensure that equipment is functioning properly and report any issues or malfunctions
Follow established protocols to prioritize emergency calls and other critical communications
High School Diploma or Equivalent required
No experience in lieu of a degree accepted
Good inter-personal and phone skills
Commitment to demonstrate consistent outstanding customer service
Confident to quickly assess situations and make reasonable judgement decisions
Must be able to prioritize rationally
Preferred
Customer service or call-center experience 2-3 years preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Wentworth-Douglass Hospital
Wentworth-Douglass Hospital is a health care organization that offers audiology, pain management, and endocrinology services.
1001-5000 employees
H1B Sponsorship
Wentworth-Douglass Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (6)
2023 (10)
2022 (15)
2021 (6)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-01Acquired
Leadership Team
P
Peter E Walcek
VP Finance/CFO
M
Malcolm Rosenson
Chief Quality and Safety Officer
Recent News
NH Business Review
2025-06-21
BostonGlobe.com
2025-01-07
Foster's Daily Democrat
2023-12-27
Company data provided by crunchbase