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Spoiler Alert · 1 day ago

Buyer Operations Specialist

United States

Full-time

Remote

Mid Level

$98K/yr - $105K/yr

4+ years exp

Spoiler Alert is a fast-growing Series A SaaS company focused on expanding consumer access to affordable essentials by unlocking the value in surplus inventory. The Buyer Operations Specialist will manage buyer networks, drive engagement, and support supplier-driven buyer programs, ensuring successful transactions and operational efficiency.

B2BE-Commerce PlatformsEnterprise SoftwareFood and BeverageRecyclingSaaSSoftwareSupply Chain ManagementSustainabilityWaste Management

Growth Opportunities

No H1B

Responsibilities

Serve as the operational point of contact for wholesale buyers, and drive strong engagement including effective onboarding, activation, and overall satisfaction

Support buyer-facing education, training, communications to reinforce Spoiler Alert’s value proposition and drive engagement and satisfaction

Independently engage buyers - via calls, outreach, and follow-ups - to accelerate deal flow and resolve friction

Support the vetting and onboarding of new buyers into the network, including the identification of new buyers for specific suppliers in coordination with the Buyer Business Development team

Own buyer network health for a portfolio of 30-50 supplier accounts, in collaboration with the Customer Operations team

Drive improved buyer engagement, liquidity, and outcomes within portfolio supplier programs, serving as a day-to-day execution partner

Actively match products to buyers, providing deal-level hustle to move inventory and unlock transaction volume

Provide consultative guidance to suppliers on building, optimizing, and scaling their buyer programs based on product mix, market dynamics, and buyer demand

Inform suppliers on the latest buyer purchasing trends and capabilities

Manage and report on buyer aggregate KPIs, performance trends, and engagement metrics

Act as the voice of the buyer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest

Contribute to team scalability through documentation, playbooks, and process optimization