Wolf Greenfield · 1 day ago
IP Client Administrator
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$91K/yr - $101K/yr
3+ years expWolf Greenfield is a law firm seeking an IP Client Administrator who will provide support to assigned clients to ensure efficiency and satisfaction in domestic patent prosecution. The role involves preparing legal documents, maintaining data integrity, and serving as a liaison between clients and internal teams.
AdviceCommunitiesLegal
Responsibilities
Independently builds positive relationships with and maximizes firm-wide efficiency for assigned client(s)
Performs a diverse range of domestic patent prosecution and administrative support required to accomplish client objectives and satisfy the firm’s responsibilities
Independently prepares legal documents, reports, and correspondence associated with domestic patent prosecution for practitioners and clients
Prepares and files documents with USPTO
Assists practitioners manage their dockets according to firm practices
Organizes and maintains the integrity of electronic data and files relating to client(s)’s intellectual property in accordance with firm policy and procedures
Reviews incoming correspondence including paper and electronic mail, facsimiles, docketed information, and/or client instructions and takes necessary action in accordance with firm policy and procedures
Independently collaborates with client(s) and firm personnel to identify, establish, and maintain data integrity, processes, and applicable database(s) to ensure success while supporting client and firm objectives
This includes but is not limited to the creation, maintenance, and revisions of standard operating procedures, manuals, client data reference materials, etc. as needed
Assesses client-specific situations to improve client satisfaction and recommends as well as implements creative enhancements
Provides guidance to firm personnel to ensure all individuals possess a thorough understanding of their responsibilities and procedures for assigned client(s)
Identifies training needs, develops training objectives, and provides client-specific training for applicable firm personnel in order to provide effective support to assigned client(s)
Demonstrates strong proficiency with a range of software applications including Microsoft Outlook, Microsoft Word, Microsoft Excel, and applicable IP software solutions. Learns new applications as needed
Uses exceptional communication skills to interact with various parties via telephone, electronic mail, and facsimile as necessary. Consistently follows-up and maintains open lines of information-sharing with client(s), practitioner(s), direct supervisor, and other firm management and personnel as needed
Coordinates with colleagues and/or departments to ensure successful completion of assigned tasks and other requests in a timely manner
Works closely with direct supervisor to ensure client needs and expectations are consistently being met
Researches and retrieves information for the completion of assigned tasks utilizing applicable resources. Such resources may include the firm Intranet, firm training materials, legal rules books (e.g., the MPEP, etc.), the USPTO website, etc
Acts as a resource for others to enhance overall productivity of the firm
Participates in pilot programs and/or product deployments as needed
Assists with testing of new and/or updated systems as needed
Provides problem-solving research and feedback relating to new and/or revised procedures, workflow efficiencies, law and/or rule changes, group/department/firm initiatives, etc. as needed
Assists with guiding, mentoring, and training others as needed
Assists and supports direct supervisor and other firm management with special projects/requests and/or additional client and/or practitioner support as needed
Performs general administrative and support duties or tasks as required and requested
Takes on additional responsibilities as needed and assigned
Qualification
Required
A minimum of three to six (3-6) years of domestic patent prosecution experience in a law firm or professional setting. Law firm setting preferred
Demonstrated success functioning in a demanding service-oriented environment
Comprehensive knowledge of domestic patent prosecution procedural terminology, requirements, and workflow
Strong oral and written communication skills
Proven interpersonal skills and ability to work effectively with different levels of constituencies both as an individual contributor and in a team setting
Exceptional critical thinking, interpretive, and problem-solving skills
Exceptional organizational skills with meticulous attention to accuracy and detail
Proven ability to prioritize own work
Flexibility and resourcefulness, and a strong willingness to support the firm and its business needs
Proven ability to respond calmly, efficiently, and effectively in stressful situations
Strong proficiency in MS Outlook, Word, and Excel, and applicable IP software solutions
Comfort using new technologies and databases
Demonstrated ability to handle multiple tasks simultaneously, and able to prioritize tasks in a very efficient manner
Ability to maintain confidentiality of matters and other firm business information
Punctual and reliable
Ability to adhere to established work schedule, but with flexibility required to respond to workload demands and work additional hours when necessary
Preferred
Bachelor's degree preferred
Company
Wolf Greenfield
Wolf Greenfield is the largest Boston law firm devoted exclusively to intellectual property law.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Dornburgh, SHRM - SCP
Chief Human Resources Officer
Katherine Kerr
Chief Legal Services Officer
Recent News
GlobeNewswire
2026-01-09
2025-01-02
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