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Fortegra · 10 hours ago

Training Manager

Jacksonville, FL

Full-time

Hybrid

Senior Level

5+ years exp

Fortegra is seeking a Training Manager to lead and develop training teams across multiple locations. This role focuses on ensuring effective training delivery that supports operational performance and business goals, while also overseeing onboarding and uptraining initiatives.

Insurance

Responsibilities

Lead, coach, and develop training teams across multiple locations to ensure consistent, high-quality training delivery

Oversee onboarding, uptraining, and change-related training initiatives for customer-facing and operational teams

Monitor training effectiveness through performance metrics, quality results, and post-training outcomes

Identify skill gaps and operational trends and adjust training strategies to support evolving business needs

Ensure training content remains current and aligned with policies, procedures, systems, and customer experience standards

Standardize training methodologies while accounting for location-specific requirements

Partner with Operations, Quality, Workforce Management, and Leadership to support performance and productivity goals

Address complex training challenges using scalable, solution-oriented approaches

Facilitate regular trainer meetings focused on alignment, best practices, and continuous improvement

Maintain accurate training records, completion tracking, and performance reporting

Prepare and present insights, recommendations, and progress updates to leadership

Foster a culture of accountability, innovation, and continuous improvement within the training organization

Strong leadership and coaching skills with experience managing training teams

Solid understanding of adult learning principles and training delivery methods

Ability to align training initiatives with operational and business goals

Strong analytical and problem-solving skills to assess training effectiveness and address skill gaps

Effective written and verbal communication skills, including presenting to leadership

Proven ability to collaborate across Operations, Quality, Workforce, and HR teams

Highly organized with the ability to manage multiple priorities and initiatives

Experience with learning management systems and training technologies

Continuous improvement mindset with a focus on accountability and scalability

Qualification

Training deliveryAnalytical skillsLeadershipAdult learning principlesLearning management systemsContinuous improvement mindsetCollaborationCommunication skillsOrganizational skills

Required

Bachelor's Degree or equivalent work experience

At least 5 years experience in related field

Experience managing a team