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United Airlines · 1 day ago

Senior Salesforce BA Analyst

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$110K/yr - $143K/yr

5+ years exp

United Airlines is a major airline company seeking a Senior Salesforce BA Analyst to work on internal and customer-facing Salesforce-based products. The role involves collaborating with teams to translate requirements into user stories, facilitating agile rituals, and ensuring product quality through effective communication and training.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Translates high-level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value

Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly

Works with User Experience (UX) analysts to ensure prototypes convey story intent Works with Dev and QA to understand the boundaries of any given story

Contributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development begins

Identifies opportunities for improvement across product, process and team

Comfortable training clients on Salesforce and newly built features

Contribute in Salesforce-based model and designs for the solution

Demonstrated knowledge of the Salesforce.com sales cloud development environment including but not limited to items such as custom objects, declarative functionality, process builders, and workflows

Capable of working on Salesforce data and reports

Be able to handle multiple projects and initiatives and support different business units

Monitor progress of deliverables, keep dependent teams and projects informed on progress; take corrective action if deliverable cannot be met or if higher priorities disrupt prior commitments

Support the Enterprise Quality Assurance team to ensure they can properly perform function and non-functional testing

Review and validate QA test plans; support the QA team during test execution

Qualification

SalesforceBusiness analysisTechnical requirementsAgile methodologyMicrosoft OfficeVisioAzure DevOpsJIRAPlanning skillsSalesforce certificationsCommunication skillsAttention to detailOrganizational skills

Required

Bachelor's Degree in Computer Science, Information Systems, Engineering or other related field

Experience as Salesforce analyst. Working with business and being able to translate in Salesforce terms for developers and help in high level design flow

Proven experience generating technical requirements and generating complex process maps

Solid knowledge of business analysis best practices, functional design, and application delivery methodology

5+ years of prior experience as an analyst working within an enterprise IT organization

While not a developer, candidate should possess a high-level understanding of IT systems and architecture to support discussions and communications

Strong multi-tasker, proven experience handling multiple roles and projects simultaneously

Experience working with cross-functional, global teams to deliver commitments on-time and on-budget

Excellent analysis, problem solving and decision-making skills

Attention to detail

Strong planning and organizational skills

Strong communication skills – verbal, written, and presentation

Able to provide direction, tools and process support to less senior employees

Works independently