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General Dynamics Information Technology · 1 day ago

ITSM Process Lead

USA NE Offutt AFB

Full-time

Onsite

Senior Level, Lead/Staff

$130K/yr - $149K/yr

8+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. As an ITSM Process Lead supporting USSTRATCOM, you will help ensure the effectiveness of IT services essential to national security and oversee governance frameworks to align with strategic objectives.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Establishes and oversees governance frameworks, to include ITSM4Gov tailored to SCITLS, working with the government, processes, and controls to ensure program operates effectively and aligns with strategic objectives

Ensures compliance, accountability, and performance measurement across all program areas

Works closely with program leadership, stakeholders, and compliance teams, providing structure and guidance through the continuous refinement and maturing of ITSM4Gov cross-functional management processes needed to deliver consistent, high-quality outcomes aligned with DoD and SCITLS requirements and to ensure swift resolution of outages and efficient and effective daily operations

Qualification

ITSM4GovAnalytical ThinkingEnterprise ITITIL 4 FoundationCompliancePerformance Measurement

Required

Top Secret security clearance

Ability to obtain Top Secret/SCI clearance

8+ years of related experience

US Citizenship required

BA/BS or equivalent education

Ability to obtain ITIL 4 Foundation – ITSM Certification within the first 9 months

Benefits

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education and certifications

Rest and recharge with paid vacation and holidays

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

Paid parental leave

Military leave

Bereavement leave

Jury duty leave

Short and long-term disability benefits

Life insurance

Accidental death and dismemberment insurance

Personal accident insurance

Critical illness insurance

Business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees