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NetSuite · 19 hours ago

IT Manager - Remote - US Citizenship

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $200K/yr

Oracle is a world leader in cloud solutions, focusing on product development and strategy for Oracle Health & Analytics. The IT Manager will manage a team supporting Federal clients' EHR systems, ensuring performance, security, and operational excellence.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage a team of System & Site Reliability Engineers supporting the performance, security, and overall domain operation of hosted technology platforms

Lead and direct the team’s strategy to achieve operational or functional targets, SLAs, and objectives with measurable contribution towards the achievement of immediate and short-term results for the team and Federal Client Operations organization

Engage and lead in all phases of Incident, Problem and Change Management

Establish and communicate organization and team goals that support and advance team and organization objectives; establish metrics or other performance measures to track progress, accomplishments, and opportunities

Understand and explain policies, best practices, and organizational procedures within immediate area of responsibility to key stakeholders within and outside of the team

Identify, propose, and lead process improvement initiatives; participate and provide input on strategic initiatives at the organization and team level

Deliver consistent and timely training, guidance, and feedback to encourage and promote employee success and growth through regular developmental conversations and identification of developmental opportunities

Qualification

Information Technology Service ManagementCloud SaaSLinuxWindowsActive DirectoryNetworkingVMWareSecurityApplication ManagementHealthcare ITCustomer support/serviceApplicationInfrastructure MonitoringKubernetesMySQLSplunkNew RelicBMC RemedyJIRA Service ManagementAgile Project ManagementCommunication skills

Required

Information Technology Service Management experience: Incident Management, Change Management, Problem Management, Agile Project Management

Strong communication / presentation skills

Experience leading IT professionals with experience in Cloud SaaS, Linux, Windows, Active Directory, Networking, VMWare, Security, etc

Application and Infrastructure Monitoring experience

Customer support/service experience

BMC Remedy, JIRA Service Management

Application Management experience

Healthcare IT experience a plus

Due to the clients you will be assigned, this position requires you to be a U.S. citizen in order to get a Federal Security Clearance

Willing to work overtime or irregular hours as needed and allowed by local regulations to support on-call

Preferred

Experience with Kubernetes as a service and mobile/SaaS

MySQL experience

Experience using Splunk and New Relic

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance