Oldcastle BuildingEnvelope · 1 week ago
Customer Service Rep 1 (CRL)
Los Angeles, CA
Full-time
Onsite
Entry Level
$19.45/hr - $23.39/hr
1+ years expOldcastle Building Envelope is a leading provider of architectural glass and building products, contributing to various significant projects. They are seeking a Customer Service Representative who will provide exceptional service to customers, resolve product issues, and facilitate communication between customers and the sales and production teams.
Building MaterialInterior DesignManufacturing
Responsibilities
Maintain broad knowledge of clients, products, and services of the organization
Document customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy, and be an advocate for the customer
Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed and phone-in orders for production
Coordinate between sales and production to meet customer deadlines
Maintain effective communication channels with product and support staff
Communicate with customers to determine expected delivery date and time
Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
Assisting sales staff with expediting orders and communications with the production floor
Answer the telephone and direct callers to appropriate departments
Greet customers in a courteous, friendly, and professional manner
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job
Assist all co-workers when needed
Other duties as assigned
Qualification
Required
A minimum of 1-year previous customer service experience; glass industry preferred
High School Diploma or equivalent; Associates Degree preferred
Strong organizational and listening skills
Ability to work overtime if required
Ability to work independently and prioritize work with deadlines
Ability to work in a fast paced, team environment to meet required deadlines
Utilizes strong time management and organizational skills to successfully multi-task
Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
Preferred
glass industry preferred
Associates Degree preferred
Bilingual in Spanish preferred
Benefits
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
Company
Oldcastle BuildingEnvelope
Oldcastle BuildingEnvelope is a manufacturer of curtain walls, architectural glass, shower enclosures, glazing hardware, and railings.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-28Acquired
Leadership Team
Michael Marcely
Chief Financial Officer
Becky Chambers
IT Manager, Business Partner AG&M
Recent News
2025-09-22
Company data provided by crunchbase