MHA (Mental Health Association) · 1 day ago
Program Coordinator
Chicopee, MA
Full-time
Onsite
Mid, Senior Level
$56K/yr - $56K/yr
3+ years expMHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. The Program Coordinator oversees two residential homes serving survivors of acquired brain injury, ensuring high-quality care and compliance with policies while supervising staff and collaborating with clinical teams.
Health CareNon ProfitWellness
Responsibilities
Oversee Site Managers and staff to ensure exceptional care delivery, adequate staffing ratios, program schedules, and timely completion of program deadlines through supervision and training
Support hiring, onboarding, training, performance management, and disciplinary actions in coordination with the Senior Director and Vice President
Remove barriers and problem-solve operational issues that delay or disrupt services to ensure continuity of care
Collaborate on Individual Service Plan (ISP) development, monitor implementation, and manage transitions from skilled nursing facilities, including Transitional Assistance Plans
Maintain licensing and regulatory compliance through audits, systems management, staff education, and adherence to MHA policies and procedures
Serve as a liaison between departments, DDS Service Coordinators, external vendors, state agencies, and families/guardians, ensuring clear communication, reporting, and referrals
Participate in the divisional on-call system by maintaining 100% communication coverage for assigned clusters and submitting weekly on-call reports to ensure program safety
Foster a collaborative, respectful, and safe team environment focused on participant needs, workplace safety, and reporting hazards or incidents as required
Qualification
Required
Valid driver's license, reliable vehicle, sufficient auto insurance, and acceptable driving record
3-5 years of professional experience with at least 2 years in a supervisory role (or equivalent experience)
Ability to work independently, manage priorities, lead a team, and adapt to participant needs
Strong oral, written, organizational, and computer skills
Excellent interpersonal skills with patience, compassion, and cultural sensitivity
Must maintain certifications in medication administration (MAP), CPR, and First Aid
Preferred
Bachelor's degree in related field preferred
Experience working with brain injury survivors or individuals requiring physical care strongly preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability
Company
MHA (Mental Health Association)
MHA is committed to building an agency of excellence for its clients, staff and community.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Yorkshire Post
2025-04-09
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