Oracle · 1 day ago
Customer Service Admin Support A2
Kansas City, MO
Full-time
Onsite
New Grad, Entry Level
$15/hr - $28.61/hrOracle is a world leader in cloud solutions, committed to innovation and inclusivity. The role involves providing level two support for post-sales customer inquiries, resolving technical and non-technical issues, and serving as a point of contact for new customers.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability
Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system
Work is semi-routine in nature
Support may be delivered via electronic channels (web, e-mail, etc.) or phone
Position may work in a call center environment as needed
Be the point of contact for new customers, introducing and educating them on Oracle as a whole
Gain knowledge of specific product areas within our core technologies and/or applications
Qualification
Required
Resolve post-sales customer inquiries via phone and electronic means
Provide level two support including problem resolution within published goals using the Knowledge Base
Write product documentation
Use Web Resources and Lab Testing to resolve issues
Provide guidance and real time resolution on a wide range of technical and non-technical customer issues
Handle open service requests that are dispatched
Implement fixes, including writing SQL scripts
Document the case for escalation
Analyze the hardware or software problem and write case notes in the tracking system
Support may be delivered via electronic channels (web, e-mail, etc.) or phone
Position may work in a call center environment as needed
Be the point of contact for new customers, introducing and educating them on Oracle
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded in 1977
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-10
2026-01-09
Business Insider
2026-01-09
Company data provided by crunchbase