iA Financial Group (Industrial Alliance) · 5 months ago
VSC Claims Support Agent
Austin, Texas
Full-time
Onsite
New Grad, Entry Level
0+ years expiA American Warranty Group is seeking a dynamic Claims Support Agent to assist with claims handling. The role involves resolving disputes, answering customer service calls, initiating claims, and providing guidance to contract holders regarding the claims process.
FinanceIndustrialInsurance
No H1B
Responsibilities
Resolve disputes and conflict with inbound caller -taking escalation calls
Answering customer service related calls from inbound callers including contract holders, and repair shops
Initiating the claim based on contract holder information being provided
Providing the contract holder with the appropriate direction as to the procedure and the next steps of the claim process, and identifying any questions or concerns from the caller
Research the contract and provide pertinent information for claim eligibility based on contract verbiage, and to ensure that the contract term is valid, and that the concern is a covered component
Transferring claim concerns that go beyond basic customer service handling to the appropriate department in claims, payments, contract administration, or to supervisory staff for handling
Be available in queue and conform to any management directives necessary for KPI conformity
Demonstrate flexibility and display the range of knowledge and willingness for further training to enable the ability for light claim, or even advanced claim queue training and claims handling
Maintain media management of company systems provided, including messaging, email, phone and laptop accessories
Generate work assignments to appropriate employees for customer service and claim related items
Making detailed claim notes in Toro concerning caller situations
Perform callbacks when directed by management
Validate and process customer reimbursement requests
Review online claim submissions for completeness and assign to appropriate adjuster workflow. Reply to submitting users if more information is needed
Review and process claims submitted with no prior review or approval and take appropriate action including communicating with the entity that submitted
Qualification
Required
High School Graduate or equivalency; Associate's Degree or equivalent work experience preferred
At least 6 months of customer service call center experience
Basic Windows PC operations, touch typing
Benefits
Medical
Dental
Vision
Short- and Long-Term Disability
401K w/ match
PTO
And more!
Company
iA Financial Group (Industrial Alliance)
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.33B2025-06-16Post Ipo Equity· $294.23M
2024-12-02Post Ipo Debt· $284.77M
2024-06-17Post Ipo Debt· $350M
Leadership Team
Denis Ricard
President and Chief Executive Officer
Caroline Drouin
Vice President, Investor Relations, Sustainability and Public Affairs
Recent News
2025-12-18
Business Wire
2025-12-12
Company data provided by crunchbase