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Choctaw Nation of Oklahoma · 2 months ago

VIP Representative Player Development Durant Casino

4216 S Hwy 69/75, Durant, OK, 74701, US

Full-time

Onsite

Entry Level

$17.50/hr - $17.50/hr

1+ years exp

Choctaw Nation of Oklahoma is the third-largest Indian nation in the United States, and they are seeking a VIP Representative to provide personalized services to guests, focusing on high-end players. The role involves coordinating services related to VIP guests, assisting with hotel reservations, and ensuring a positive guest experience.

GovernmentHealth CareNon Profit

Comp. & Benefits

Responsibilities

You will provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players

Answer customer inquiries with respect and courtesy and directing calls to appropriate casino personnel and departments

Answer phones, greets guests to foster positive and lasting relationships

You will assist Casino Hosts, and Management with hotel guest reservations and registration, hotel check-out, Concierge services/requests, to support a memorable and positive guest experience

Promote the utmost integrity and highest caliber of guest service and respect to all guests and other team members

Enter guest information into the database

Issue comps to guests following Choctaw Casino policy

Inform guests of all current and upcoming special events, promotions, and casino activities

Resolve any problem or perceived inconvenience to ensure guest satisfaction

Perform other tasks may be assigned