University Hospital · 13 hours ago
User Support Specialist II (Network Services)
Newark, NJ
Full-time
Onsite
Mid Level
$82K/yr - $118K/yr
3+ years expUniversity Hospital is one of the nation’s leading academic medical centers, seeking a User Support Specialist II (Network Services) to maintain and support their LAN/WAN environment. This role involves providing network infrastructure support, incident management, and ensuring network stability and security in accordance with hospital policies and best practices.
EducationHealth Care
Responsibilities
Follows directives, policies, and strategic guidance set by senior leadership and IST Infrastructure Management
Works independently and collaboratively within a team environment
Troubleshoots and resolves network infrastructure issues in both data center and client‐side environments, following hospital policies and standard operating procedures (SOPs)
Maintains accurate documentation of network configurations, changes, and issues using manual and automated tools
Adheres to ITIL framework best practices for tracking, detailing, and resolving network support issues
Ensures compliance with HIPAA and PHI regulations when configuring and managing networks
Understands and adheres to University Hospital’s compliance standards as they appear in University Hospital's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy
Keeps abreast of all pertinent federal, state and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Business administration, Math or Electrical Engineering, or another related field required
Three (3) years of experience in Information services technology providing computer networking support required
Strong knowledge of Cisco network hardware, including Firewalls, Routers, Nexus and Catalyst Families, Wireless LAN Controllers, or comparable networking technologies
Working knowledge of IP networking protocols, network security tools such as Cisco ISE, and common network security best practices
Hands‐on experience implementing and administering Cisco network devices is required
Proficiency in routing and switching concepts, VLANs, STP, VXLAN, BGP, OSPF, and VRF
Familiarity with network security standards and best practices
Knowledge of network architecture design is preferred
CCNA or CCNP certifications are strongly preferred
Understanding of ITIL framework methodologies for tracking and resolving network‐related issues
Equivalent education, experience and/or training may be substituted for the degree requirements
Preferred
Experience in the healthcare field is preferred
Benefits
Vacation Time
Medical & Prescription Drug Coverage
Dental & Vision Insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Short- & Long-Term Disability Insurance
Pension Plan
Pet Insurance
Employee Assistance Program (EAP)
Professional Development
Company
University Hospital
University Hospital is an independent medical center with more than 500 licensed beds, an active medical staff of more than 600, and over 3,000 employees.
1001-5000 employees
H1B Sponsorship
University Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (10)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$0.4MKey Investors
Healthcare Foundation of New Jersey
2023-10-27Grant· $0.4M
Leadership Team
Alexandre Barbosa
Human Resources Business Partner
Frank Sinatra
Chief Information Security Officer
Recent News
2025-03-06
Company data provided by crunchbase