PointClickCare · 1 day ago
(US) Sr. Software Implementation Consultant - Clinical
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $92K/yr
2+ years expPointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. The Software Implementation Consultant will serve as the principal liaison with customers to optimize workflows and drive business outcomes within Long-Term and Post-Acute Care settings, ensuring effective implementation and customer satisfaction.
Elder CareEnterprise SoftwareHealth CareSaaSSoftwareWeb Browsers
Responsibilities
Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
Translate technical requirements and execute system configuration setup
Ensure data quality, integrity, and security requirements for all customer databases
Assess and validate the implementation plan and manage communication among project stakeholders
Troubleshoot and resolve configuration issues with great attention to detail
Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
Test, pilot, and document new professional services offerings
Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
When needed, travel to customer on-site locations to lead and direct meetings and presentations
Qualification
Required
Post-secondary education in business or technology related field (preferred)
Excellent communication, organizational and collaboration skills
Strong analytical and problem-solving skills
Demonstrated attention to detail and quality validation process adherence
Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
2-4+ years in a software implementation role
Preferred
Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
Healthcare market experience, preferred
Benefits
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
Company
PointClickCare
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care.
1001-5000 employees
H1B Sponsorship
PointClickCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (11)
2023 (11)
2022 (17)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$229.98MKey Investors
Hellman & FriedmanDragoneer Investment GroupJMI Equity
2022-04-01Secondary Market
2021-01-06Private Equity
2018-02-28Private Equity· $144.91M
Leadership Team
Dave Wessinger
CEO and Co-founder
Terri Weckle
Senior Vice President and General Manager for Skilled Nursing
Recent News
2026-01-09
2025-12-03
Company data provided by crunchbase