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State of Colorado · 1 day ago

Title Services Clerk - Administrative Assistant II.

Denver, CO

Full-time

Onsite

Entry Level

2+ years exp

The Colorado Department of Revenue is dedicated to providing quality customer service and empowering businesses and individuals. They are seeking a Title Services Clerk to assist with vehicle titling and registration processes, providing guidance and support to the public and authorized agents.

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Responsibilities

Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and public, and audits and ensures documents are complete and accurate

Reviews, identifies, comments and modifies motor vehicle records appropriately

In office work is required for training or other work tasks as needed

Qualification

Customer ServiceData EntryMicrosoft OfficeGeneral Clerical ExperienceCall Center ExperienceMultitaskingAttention to DetailCommunication Skills

Required

Two (2) years of relevant experience in General Clerical and/or Call Center work experience

Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community

Data Entry including: entering information into a program or database (appointments, contact information, customer records)

Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)

Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies

Typing professional emails, letters, reports, briefings, forms, memoranda, etc

Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports