EOS IT Solutions · 1 day ago
Client Platform Specialist
Newark, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expEOS IT Solutions is a global technology and logistics company providing IT support services. The Client Platform Specialist will support daily IT operations, deliver technical solutions across multiple platforms, and manage documentation and vendor relationships while ensuring high-quality service at events.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Support day-to-day operational requests that come in through the queue
Support automated solutions using Powershell, bash scripts, Python
Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)
Administer enterprise software including deployment and package management
Identify internal process and automation improvements
Diagnose and investigate unique and complex systemic problems
Provide technical support both remotely and onsite at events
Maintain and manage Windows, Android, iOS, iPadOS images
Create and maintain documentation for all processes and troubleshooting guides
Provide technical support for the integration of IT and Network services at events
Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology
Delivers technical resources within Event budget and schedule
Applies significant knowledge of industry trends and developments to improve service to our clients
Cultivate a network of global event resources and provide reports on vendor performance
Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
Communicates and enforces client IT standards; assists with creating and defining new standards as technology and scope evolves
Travel to event sites such as hotels, convention centers, client campuses, etc
Qualification
Required
At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
BA/BS degree or equivalent experience in a similar field
Client Facing/Customer Service skills are paramount
Experience managing client expectations and troubleshooting in a fast-paced live event environment
Excellent communication skills and ability to clearly communicate complex technical concepts
1+ years Enterprise Windows client management experience (GPO's, Chef, FOG, MDT etc.)
Experience with mobile device management (MDM) solutions
Experience with ADB (flashing/sideloading)
Basic networking skills (DHCP, TCP/IP, FTP, PXE)
Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components
Certifications: CCNA, CCNP, or CompTIA Network+
Preferred
Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively
Experience with mixed reality and wearables
Basic knowledge of Linux environments
Project Management or Consultant experience
Familiarity with Live Events, Video Streaming, or Audio-Visual equipment
Experience in a startup environment a strong plus
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
Company data provided by crunchbase