OneTouch Direct ยท 1 day ago
Call Center Sales Operations Manager - Verizon
Tampa, FL
Full-time
Onsite
Mid, Senior Level
3+ years expOneTouch Direct is seeking a Call Center Sales Operations Manager to enhance their sales operations and foster a positive working environment. The role involves overseeing sales operations, developing processes, analyzing data, and training team members to optimize performance and align with sales goals.
Outsourcing/Offshoring
Responsibilities
Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency
Develop, implement, and refine operational processes and procedures to improve sales execution
Analyze sales data to identify trends, opportunities for improvement, and actionable insights
Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals
Train and develop team members to ensure effective execution of sales strategies and operational protocols
Monitor performance metrics and provide regular reports to management on key performance indicators
Identify areas for automation and technology needs to streamline processes
Qualification
Required
Bachelor's degree in business, management, or a related field
3+ years of experience in sales operations or management within a call center environment
Strong leadership skills with a proven track record of managing and developing teams
Exceptional analytical skills with the ability to interpret data and make data-driven decisions
Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders
Proficiency in CRM software, reporting tools, and Microsoft Office Suite
Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects
Benefits
Health Care Plan (Medical, Dental & Vision)
Classroom training, plus ongoing support for your success!
Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Diverse, welcoming culture with Employee Resource Groups
Refer a friend and earn up to $2,000 per person!
Company
OneTouch Direct
As a trusted global outsource provider, we know connection is a universal language.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Moloughney
Executive Vice President, Information Technologies & Chief Security Officer
Company data provided by crunchbase