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Eastern Controls, Inc. · 19 hours ago

Service Administrative Coordinator

Newtown Square, PA

Full-time

Onsite

Mid, Senior Level

$40K/yr - $50K/yr

5+ years exp

Eastern Controls, Inc. is seeking a Service Administrative Coordinator who will act as a communicator for the department and provide oversight to Service Invoicing, Fleet Service Vehicles, and Uniforms. The role involves daily interaction with service technicians and managers, ensuring accurate order entry and invoicing, and supporting internal training and special projects.

Manufacturing

Responsibilities

Reports to: Service Operations Assistant & Training Manager

This position acts as a communicator for the department and has daily interaction with all service technicians and managers

The position provides primary oversight and direction to all matters of Service Invoicing, Fleet Service Vehicles, Uniforms, Calibrated tool assets

Provides order support to customers

Provides support to inside and outside sale

Other duties as assigned

Maintains a complete, timely and accurate workload in Service pro and P21

Ensures all invoices that are ready to complete are invoiced

Ensures that time on FSR vs Time in Paylocity reflects correctly

Verifies that if SOW changes that we go back to customer for change order

Identifies if purchase orders being processed are "critical" in nature

Compares quote to PO for exactness

Verifies accuracy of sales representative assignment

Ensures order type/assignment is correct

Verifies payment terms are correct (compare PO to P21 system)

Provides support with entering New PO’s with Endress Hauser and P21 if not scheduled enter it into Service Pro

Conducts random calls to customers regarding recent service orders to solicit feedback regarding ECI’s performance

Identifies and communicates appropriately any issues that may appear anytime throughout the order entry and services rendered process

Assign Vehicles, Registration, Insurance, Schedule Maintenance, Wex, Enterprise, Work with accounting on insurance claims

Pont person for Cintas, Set-up new Technicians, monitor usage, Set quantities

Coordinate Internal training, Work with Training Manager, Work with manufactures for training dates, collaborate with supervisors to work with their reports on scheduling, Update calendars, Assign PO’s for the associated training

Engages in special projects and other duties as assigned, i.e.: back up support for coordination coverage as required

Lives the ECI’s Values

Is passionate about the customer’s experience by means of responsiveness and determining problem solving solutions

Is Committed and enthusiastic toward learning about the products that Eastern Controls represents and the customer base we support

Ability to examine issues and ideas and to identify good and bad reasoning in a variety of areas with differing assumptions, contents, methods and criteria

Can juggle multiple tasks efficiently

Capacity to work with others towards a shared goal, participating actively, sharing responsibility and rewards, and contributing to the strengths of the team

Actively listens and shares

Provides regular, consistent, and meaningful information

Uses appropriate grammar, pronunciation, tone, and methodology

Proactively strives to consistently achieve excellence in all tasks and goals along with timely and accurate quotes

Establishes personal rapport with customers (internal and external)

Understands our industry and how the business works

Has awareness of what is or is not “good business”

Is familiar with ECIs electronic systems such as required

Is knowledgeable about current policies, practices, trends, laws, and information that may or may not affect the organization

Qualification

Service ProP21InvoicingCustomer serviceCommunicationTeamworkCritical thinking

Required

High school diploma or equivalent

At least 5 years as a customer service representative or other related position