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Two Harbors Investment Corp. · 1 day ago

Customer Resolution Intake Analyst

Fort Mill, SC

Full-time

Onsite

New Grad, Entry Level

Two Harbors Investment Corp. is a leading publicly traded residential mortgage real estate investment trust. The Customer Resolution Intake Analyst is responsible for processing inbound and outbound customer communications, ensuring effective service delivery, and contributing to continuous improvement projects.

FinanceFinancial ServicesMortgageRisk Management

Responsibilities

Takes directions from the Customer Resolution Intake Manager to deliver effective processing services

Providing outstanding customer service to both internal and external customers

Analyze incoming communications received via RoundPoint’s electronic and physical channels

Initiate business processes for recipient business units in accordance with documented processes

Respond to customer inquiries using appropriate predefined messages

Process outbound responses to customer complaints, inquiries, and requests for assistance via electronic and physical channels

Working with cross-department co-workers to ensure that all service delivery objectives are met

Contribute to continuous improvement projects to improve efficiency and lower costs

Other work-related duties, as assigned

Responsible for meeting RoundPoint’s commitment to compliance

Qualification

BKFSMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCustomer relation skillsMulti-taskingHighly motivatedDisciplinedOrganization skillsInterpersonal skillsCommunication skillsDetail oriented

Required

Bachelor's degree required

Ability to use software tools like Microsoft Word, Excel, and PowerPoint

Practical experience with BKFS

Must have excellent organization, interpersonal, communication, and customer relation skills

Detail oriented and the ability to multi-task

Highly motivated, organized and disciplined

Company

Two Harbors Investment Corp.

TWO (Two Harbors Investment Corp., NYSE: TWO), is a leading MSR-focused REIT and, through our operational platform, RoundPoint Mortgage Servicing LLC, one of the largest servicers of conventional loans in the country.

Founded in 2009