PreSales Collective · 3 days ago
Solutions Engineer
United States
Full-time
Remote
Entry, Mid LevelPreSales Collective is a company focused on helping organizations leverage their real-time data. As a Solutions Engineer, you will work closely with the founding team to address customer challenges, influence product development, and enhance user experiences.
Communities
Responsibilities
Focus on solving specific customer pain points to create a seamless end-to-end experience
Lead discovery of user challenges, translating insights into actionable product strategies
Develop technical documentation of customer requirements and maintain internal resources
Actively engage in user-support channels, addressing questions and issues raised by Flow users
Provide hands-on technical support, conducting independent investigations when needed
Build strong relationships with customers to act as a trusted conduit, influencing their data strategy
Develop a perspective on customer and market trends, sharing insights directly with our founding team to influence product direction
Gather and articulate technical feature requests to improve product alignment with customer needs
Qualification
Required
Takes ownership of global customer requests, recognizing that timely support across timezones enables customer success and helps Estuary grow
You're deeply committed to building at a fast-paced startup, far beyond a typical 9 to 5 job
Bachelor's degree in computer science, data science, or related field, or equivalent technical and business experience
Exceptional written and verbal communication skills
Strong interpersonal and relationship-building abilities
A natural teacher with empathy for technical and non-technical users, and a genuine desire to make complex topics accessible
Solid understanding and hands-on experience with two or more programming languages (e.g., Python, SQL, JavaScript) or equivalent technical skills
Experience collaborating effectively with both technical and non-technical stakeholders
Ability to balance customer-centric thinking with strong technical expertise
Preferred
Experience working in startup environments is strongly preferred
Benefits
Competitive salary
Equity
Benefits package
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
Company data provided by crunchbase