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H&M · 1 day ago

Department Manager

Cedar Park, TX

Full-time

Onsite

Entry, Mid Level

$21.39/hr - $25.24/hr

1+ years exp

H&M is a fashion brand that offers the latest styles and inspiration. The Department Manager is responsible for supporting sales and profit goals by delivering the best customer experience, managing team development, and ensuring compliance with company standards and legal requirements.

Customer ServiceFashionRetail

H1B Sponsor Likely

Responsibilities

Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution

Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours

Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook

Ensure H&M Customer Service standards are always delivered through active coaching and leading by example

Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves and price change

Actively prevent loss and ensure the department follows appropriate safety and security guidelines

Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape

Manage the recruitment, training, development, and succession planning team in line with H&M best practices

Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow ups and take actions to improve performance and develop the team

Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings

Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times

Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions

Ability to maintain overall store responsibility in absence of Store Manager

Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

Qualification

Customer serviceSales analysisTeam managementBasic computer skillsCoaching staffPerformance managementMulti-taskingAttention to detail

Required

Inclusive, positive, creative, and willing to learn on the job!

Passionate for customer service and helping people find their style

A multi-tasker who enjoys working in a fast-paced environment with an eye for detail

1-2+ years of transferrable experience welcome

You have the ability to lift in excess of 20 pounds

Ability to coach and counsel staff on management and progressive discipline techniques

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a step stool

Open availability including evenings and weekends

Basic computer skills such as browser navigation, software interaction, and data entry are needed

May be required to travel to support other stores and for training

Benefits

25% Staff Discount

Medical, Pharmacy Vision and Dental Coverage

Employee Assistance Program

Vacation, Wellness, Holiday and Parental Pay

401K

Commuter Benefits

Health and Dependent Care FSA

Additional Voluntary Benefits

Company

H&M

Glassdoor3.6

H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.

Founded in 1947

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.hm.com

H1B Sponsorship

H&M has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)