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House Rx · 1 day ago

IT Specialist

Pittsburgh, PA

Full-time

Onsite

Mid Level

$70K/yr - $90K/yr

House Rx is seeking a highly organized IT Specialist to join their Security & IT team to enhance the accessibility and affordability of specialty medications. The role involves providing IT support, managing device provisioning, and assisting with user access in various SaaS platforms.

Health CareMedical

Responsibilities

Serve as a point of contact for employee IT Support requests

Troubleshoot hardware and software issues across macOS and Windows

Provide timely, clear, and empathetic support to employees across departments

Escalate complex issues appropriately while owning communication and resolution

Build, configure, and deploy laptops for new hires and replacements

Prepare devices with required OS configuration, security tooling, and applications

Manage the full device lifecycle including provisioning, shipping, repairs, replacements, and decommissioning

Maintain accurate asset tracking and inventory records

Support user access and lifecycle events in tools such as Google Workspace, Okta, Slack, Dialpad, and other SaaS platforms

Assist with account provisioning, deprovisioning, and access troubleshooting

Qualification

IT SupportDevice ProvisioningGoogle WorkspaceOktaMicrosoft 365SlackAnalytical SkillsIT Security PrinciplesCommunication SkillsTeamworkCritical Thinking