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Sprout Social, Inc. · 5 days ago

Executive Assistant to the CRO & SVP, Head of CX

United States

Full-time

Remote

Mid, Senior Level

$101K/yr - $139K/yr

5+ years exp

Sprout Social is looking to hire an Executive Assistant to support their Chief Revenue Officer and Senior Vice President, Head of Customer Experience. This role involves providing a wide array of administrative, logistical, and project-related support to executives, ensuring seamless operation of the Sales and Customer Experience organizations.

AnalyticsAppsSaaSSocial MediaSoftware

Growth Opportunities

Responsibilities

Collaborate closely with the CRO, SVP, Head of CX, and Chief of Staff to align priorities and ensure their schedules accurately reflect organizational goals

Coordinate and manage meetings, ensuring key sales and success stakeholders are included as necessary

Assist the Chief of Staff in preparing meeting agendas, gathering materials, and distributing detailed meeting notes with clear action items to the relevant technical and product teams

Conduct regular reviews of the CRO and SVP, Head of CX's calendars to optimize time management, streamline scheduling, and minimize conflicts

Support the logistical and tactical coordination of key revenue initiatives, including scheduling meetings, securing meeting rooms for in-person or hybrid sessions, and managing related logistics

Serve as a liaison between the CRO, SVP, Head of CX, and cross-functional teams to maintain alignment on priorities and ensure smooth communication across departments

Manage travel logistics for the CRO, SVP, Head of CX, and key team members, ensuring travel plans align with critical sales and success initiatives, such as onsite meetings and offsites

Prepare and submit timely expense reports, ensuring compliance with budget guidelines and company policies

Proactively adjust travel arrangements to accommodate last-minute changes, including flight cancellations or modifications to arrival/departure schedules

Plan and organize internal and external events, including revenue offsites, onsites, and team-building activities

Support the logistics and coordination of all-hands meetings, and other key gatherings for sales and customer experience teams

Gather feedback from internal revenue teams after events to identify areas for improvement and optimize future event planning

Qualification

High-level administrative supportCalendar managementTravel logistics managementExpense managementEvent planningGoogle WorkspaceSlackZoomCommunication skillsAttention to detailProblem-solvingTeam collaboration

Required

5+ years of experience providing high-level administrative support to C-suite executives, including previous or current experience as an Executive Assistant

Proven experience working in a fast-paced environment, with a strong understanding of managing complex revenue operations

High proficiency with productivity tools (Google Workspace, Slack, Zoom) and collaboration platforms (Confluence) used in engineering and product management

Extensive experience with expense management and travel booking software

Preferred

Experience supporting executives within sales or customer success teams

Familiarity with sales methodologies such as MEDDICC, Challenger, and/or value-based selling

Strong understanding of technical documentation, project management workflows, and technical reporting processes

Willingness to provide flexible support outside regular office hours as needed

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.

Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.

Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).

Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.

Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.

Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.

Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.

Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.

Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.

Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.