BakerRipley · 1 week ago
Customer Service Advocate (969)
United States
Full-time
Remote
Entry Level
1+ years expBakerRipley is a community-based organization seeking a Customer Service Advocate to enhance customer experiences within the Child Care Services office. The role involves resolving customer complaints, determining eligibility for child care benefits, and ensuring data integrity while providing excellent customer service.
CommunitiesConsultingNon Profit
Responsibilities
Takes immediate action to address and resolve customer and provider complaints
Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
Answers all customer contact requests as directed; receives and inputs customer details into correct databases
Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented
Enters data into databases as directed including the Financial Aid Communication System (FACS)
Works with Management to implement procedures that positively affect customer satisfaction
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor's Degree from four-year college or university or equivalent combination of education and experience
1-3 years Minimum Of Two (2) Years Experience
Proficiency in rapidly and accurately typing while inputting customer intake information and responding to customer inquiries
Willingness and desire to interact with and learn new technology
Outstanding listening, verbal and written communication skills
Willingness to work as a team and to recognize when team members need assistance and fill-in when needed
Demonstrated initiative, strong prioritization, organizational, and speaking skills
Ability to work productively and have a flexible attitude in a fast-changing and demanding environment
Ability to write clear and accurate correspondence
Ability to calculate figures and amounts
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Intermediate experience with Microsoft Word, Excel, and Outlook
Preferred
Bilingual in English and Spanish
Company
BakerRipley
BakerRipley is a non-profit organization that works to keep the place of opportunity for everyone.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
ConstellationLos Defensores
2025-11-20Grant
2024-10-24Grant· $0.02M
Leadership Team
Claudia Aguirre
President & CEO
Evan Peterson
CIO
Recent News
Seattle TechFlash
2025-06-21
2023-03-01
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