Information Technology Help Desk Technician jobs in United States
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Swoon ยท 21 hours ago

Information Technology Help Desk Technician

positionLouisiana, United States
timeContract
remoteHybrid
seniorityEntry Level
money$20/hr - $20/hr
date1+ years exp

Swoon is hiring a Level 1 IT Help Desk / Service Desk Analyst to support U.S.-based restaurant locations. This role focuses on providing technical and operational support, serving as the first point of contact for IT-related issues, and ensuring excellent customer service.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Handle Level 1 inbound calls, chats, incidents, and alerts
Accurately log all interactions in the incident management system
Perform basic diagnosis and troubleshooting for known technical issues
Resolve approximately 70% of issues on first contact
Escalate incidents when issues cannot be resolved within defined guidelines
Support thousands of U.S.-based restaurant locations
Maintain a basic understanding of supported hardware, software, and operational procedures
Assist with alerts and self-service incidents
Follow up on unresolved tickets and incidents

Qualification

IT support experienceServiceNowA+ certificationNetwork+ certificationCCNA certificationPOS troubleshootingBasic computer conceptsTroubleshooting skillsTyping speedCommunication skills

Required

High school diploma required
Some college or equivalent experience preferred
1 to 2 years of IT support, help desk, service desk, or customer-facing technical experience preferred
Basic understanding of computer concepts (PC fundamentals, operating systems)
Beginner troubleshooting and problem-solving skills
Beginner written and verbal communication skills
Ability to type 30 words per minute
Flexible schedule availability

Preferred

A+, Network+, or CCNA certifications
Experience with Point of Sale (POS) troubleshooting
Prior experience using incident management tools

Company

Swoon

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In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
dateFounded in 2009
location
Chicago, Illinois, USA
people-size501-1000 employees
web-link
http://swoonstaffing.com

H1B Sponsorship

Swoon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (1)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Andy Baker
Co-Founder and Leadership Advisor
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Alyssa Holtz
Client Partner
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Company data provided by crunchbase