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BlueCross BlueShield of South Carolina · 22 hours ago

Training Specialist I

Nashville, TN

Full-time

Hybrid

Entry Level

1+ years exp

BlueCross BlueShield of South Carolina is a healthcare organization seeking a Training Specialist I. This role is responsible for facilitating technical and non-technical training for new hires and existing staff, evaluating learner performance, and developing training solutions to meet organizational needs.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams

Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions

Evaluates learner performance and effectiveness through the administration of varying testing methodologies

Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes

Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program

Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience

Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods

Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials

Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives

Maintain/Verify Training Systems access and other administrative functions

Qualification

Training developmentMicrosoft OfficeAdult learning principlesMedicare regulationsProject managementResearch skillsCommunication skillsOrganizational skillsTime managementIndependent work

Required

Bachelor's degree

Two year degree plus 3 years related training, insurance, or related work experience OR Five years training, insurance, or related work experience

One year training, insurance, and/or related work experience required

Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials). Strong project management skills. Ability to learn corporate and other required systems

Ability to complete area required training certification programs within 1 year and/or ability to receive internal competency verification on area specific curriculum within 1 year (area specific)

Strong verbal and written communication and human relations skills

Ability to develop strong research, planning and data gathering skills

Ability to design and develop to create outputs in various methods

Strong organizational skills necessary to schedule, prioritize, and complete work assignments

Ability to become an SME for multiple lines of business and job functions

Able to acquire an understanding of the complex technical environment of the organization

Understand Adult learning principles and appropriate learning development methodologies

Ability to deliver training classes to 1 to 50 plus individuals

Dependable, responsible and has the ability to work independently with little to no management intervention

Preferred

Medicare J15 (A, B, HHH) experience

Familiar with Criterion-Referenced Instruction (CRI) and Instructional Module Design (IMD) principles and methodologies

Practical understanding of Lean tools and principles – Root Cause Analysis (RCA), Define, Measure, Analyze, Improve, Control (DMAIC), etc

Working knowledge of or the ability to develop highly proficient personal computer skills (PC skills are needed to facilitate training activities and support training curriculum maintenance)

Strong time management and organizational skills

Deep understanding of Medicare regulations and guidelines

Benefits

401(k) retirement savings plan with company match

Fantastic health plans and free vision coverage

Life insurance

Paid annual leave — the longer you work here, the more you earn

Nine paid holidays

On-site cafeterias and fitness centers in significant locations

Wellness programs and a healthy lifestyle premium discount

Tuition assistance

Service Recognition

Company

BlueCross BlueShield of South Carolina

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For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees