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MRC Global · 14 hours ago

Outside Sales Specialist

Toledo, OH

Full-time

Onsite

Mid Level

4+ years exp

MRC Global serves the oil and gas industry, and they are seeking an experienced Outside Sales Specialist to call on existing and prospective Industrial and Gas Utility customers in the Toledo, Ohio and Michigan markets. The role involves generating new business, growing existing accounts, and ensuring superior customer service through consultative sales.

EnergyIndustrialLogistics

Responsibilities

Generate new business through analysis of the assigned territory to identify new customers and markets

Grow existing accounts through execution of a proactive sales plan with initiatives to include focus on lost & declining business in the existing customer base

Achieve maximum profitability by meeting or exceeding gross margin goals through effective negotiation

Deliver superior service through consultative sales, prepare quality presentation materials, conduct demonstrations, detailing products and cost savings, determine customer needs and requirements, and offer solutions

Research and develop information on new projects

Develop knowledge of customer accounts within assigned territory, including technical requirements, production volume and schedules, targeted pricing, applicable contract requirements, and competitive analysis

Negotiate with vendors and coordinate efforts with Supply Chain groups for the best product prices

Work with Branch and Regional management and National Accounts team to develop strategic territory business plans, assist with proposals, contract research and negotiation, and implementation of sales strategies to achieve sales growth

Ensure contractual compliance that may require difficult conversations surrounding deviations from contractual agreements in partnership with management and national account teams

Identify and communicate work in process, threats, opportunities, and related market trends as appropriate

Develop and continually improve product knowledge, pricing, and MRC Global systems, procedures, and strategy

Aggressively respond to and meet sales opportunities by serving as the source for customers’ required information while maintaining consistent contact with all customers in the assigned area of responsibility

Develop customer retention strategies by consistently illustrating MRC Global’s value proposition in conjunction with evolving customer needs

Drive effective partnership with the Branch team, communicate to deepen understanding of customer business processes, buying procedures, and expectations for service

Attend branch meetings, share information, instill vision, and create enthusiasm to achieve goals

Partner with the branch and other internal resources to investigate and resolve all customer complaints promptly and evaluate the source of the problem, and follow the resolution

Perform related administrative functions in accordance with MRC Global procedures to include quotations, order placement, delivery confirmation, processing changes and returns, and responding to messages and inquiries

Work with the branch warehouse to achieve delivery performance goals, ensure orders are filled as promised, and keep customers informed of order status

Advocate and engage in the promotion and maintenance of safety initiatives

Exercise care in all activities, demonstrate safety leadership

Take reasonable care for the safety and health of yourself and others

Address and report workplace hazards, injuries, or illnesses immediately

Carry out other duties within the scope, spirit, and purpose of the job

Qualification

Sales negotiationPVF materials knowledgeCustomer service experienceComputer proficiencyCommunication skills

Required

An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work

Any combination of four or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated sales negotiation experience

Demonstrated knowledge of PVF materials and ability to understand the scope of services to include pricing, supply, and contract terms

Demonstrated competence in the use of computers and software applications

Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one-to-one or group situations

The willingness and ability to be on call are needed to provide 24-hour service to customers

The willingness and ability to travel within and outside the branch service area, with occasional overnight stays

Valid Driver's license with the ability to meet the MRC Global vehicle policy