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CardioOne · 10 hours ago

Patient Service Representative

Lynnwood, WA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $21/hr

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes. The Patient Service Representative will be the first point of contact for patients, providing exceptional customer service and administrative support to ensure smooth office operations.

Health CareMedicalWellness

Responsibilities

Warmly greet patients and visitors as they arrive

Oversee front desk operations of the office

Assist with the check-in process, verifying patient information and insurance details

Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times

Coordinate appointments for new and returning patients and reschedule or cancel them when needed

Answer incoming phone calls and respond to emails in a courteous and professional manner

Address patient inquiries, provide information about services, and assist with prescription refill requests

Collect and update patient demographic and insurance information accurately

Verify insurance coverage and ensure necessary documentation is complete

Maintain and update patient records, ensuring accuracy and confidentiality

Organize and file medical documents, test results, and correspondence

Keep the waiting area clean and organized, ensuring patients are comfortable while waiting

Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies

Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records

Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience

Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA

Handle patient concerns and complaints in a professional and empathetic manner

Qualification

Electronic Health Records (EHR)Scheduling SoftwareMedical TerminologyCustomer ServiceMicrosoft OfficeEmpathyProfessional AppearanceMedical Records ExperienceAthena ExperienceOrganizational SkillsInterpersonal Skills