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Advantech USA · 1 month ago

Senior Sales Operations Specialist

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

Advantech USA is a leader in providing innovative embedded and automation products and solutions. The Senior Sales Operations Specialist is responsible for daily order management, customer relations, and ensuring timely product launches and fulfillment while collaborating closely with Key Account Managers and various internal stakeholders.

Computer Hardware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Order Management on bookings, shipping, expediting, and backlog management for assigned accounts. Validate the accuracy of purchase orders on price, MOQ/MSQ, incoterm, shipping points, NCNR and communicate with customer for any necessary changes

Team up with assigned Key Account Managers to support the Sales Operations functions and drive future business after mass production

Manage EOL's: facilitate the execution of LTB, LOI, and communicate internally and externally to complete the process

Monitor customer’s receivable balance, assist with Account Receivable team on collection, and make recommendations to management about credit issues that may prevent shipment release

Communicate with various internal stakeholders including Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, etc. and resolve any issues

Work with Supply Chain for demand planning and inventory balancing. Mitigate risk by proactively identifying and reporting potential challenges

Work closely with customers and internal stakeholders until the case is closed. Solid mentoring and coaching skills

Capable of coaching a small team and making decisions with minimal supervision. Experienced in managing VMI/SMI/Kanban programs with a proven track record of success

CRM: Conduct month end, quarter end, and year-end account activity analysis. Organize and participate in QBR meetings with KAs, acting and driving the result. Other duties and responsibilities as assigned

Other duties and responsibilities as assigned

Qualification

ERP systemsCustomer Success ManagementAccount ManagementMS Office SuiteAnalytical skillsBilingualPresentation skillsTeam playerDetail orientedSelf-starter

Required

Strong computer literacy with MS Office suite (Outlook, advanced Excel skills, and Teams, etc.)

Excellent verbal, written communication, and presentation skills

Extremely detail oriented and analytical with strong organization skills

Ability to interface with external and internal stakeholders at all levels and provide world-class services

Highly motivated, able to work independently and make decisions, and a self-starter

Strong sense of integrity and the ability to take on challenges and initiatives

Must be a team player

Preferred

Strong sense of integrity and the ability to take on challenges and initiatives

Education: Bachelor's Degrees preferred, or equivalent combination of education, training, & experience

5 years+ of experience in a combination of Customer Success Management, Account Management, or Supply Chain Management from the same industries with global presence

Experience in utilizing ERP systems, SAP preferred

Minimum 5 years' experience in managing KAs with EAR 20M+ with success

Bilingual is a plus