Canopy Children's Solutions · 12 hours ago
Technical Program Manager, Quality and Release
Detroit, MI
Full-time
Onsite
Entry, Mid Level
$77K/yr - $106K/yr
2+ years expCanopy is on a mission to end theft from vehicles and revolutionize vehicle security by building cutting-edge technology. They are seeking a Quality and Release Technical Program Manager to drive the coordination, planning, and execution of software releases and quality initiatives across their product ecosystem, ensuring smooth delivery and effective communication with cross-functional teams.
Child CareHealth CareNon ProfitNursing and Residential Care
Responsibilities
Lead the end-to-end software release lifecycle across firmware, app, cloud, platform services, and external partner systems ensuring compatibility, reliability, high-quality, and well-communicated rollouts
Drive product quality and release reliability by defining and enforcing release criteria, gates, approval processes, and coordinating cross-team testing and readiness
Create, track, and analyze key KPIs including pre- and post-deployment metrics to monitor release performance, identify trends, and inform continuous improvement
Manage on-call and incident processes, including escalations, SLAs, and post-incident reviews, while coordinating with all Customer Care tiers for effective resolution
Monitor release health in real time and lead rapid triage and rollback/mitigation decisions when necessary
Maintain transparent communication on release status, risks, and outcomes to leadership and stakeholders
Continuously improve release, support, and incident processes through documentation, change logs, release notes, release process automation, and operational excellence initiatives
Qualification
Required
2–5 years of experience in Technical Program Management, Release Management, or a related technical operations/support coordination role
Strong organizational and communication skills, with a bias for action and an ability to drive clarity during fast-moving release cycles and support incidents
Solid expertise with program and release management methodologies, including managing cross-functional readiness, risk, and quality gates
Proven ability to manage multiple concurrent releases and operational workflows in a high-paced engineering environment
Familiarity with Agile development practices, Jira, CI/CD pipelines, and standard software deployment and support processes
Comfort with data-driven decision-making, including analyzing release metrics, incident trends, and support data to identify risks and improvement opportunities
Preferred
Experience with IoT, connected devices, or hardware-software systems
Strong understanding of software release pipelines, CI/CD systems, and modern deployment strategies
Experience interacting with external vendors and managing cross-company dependencies
Experience managing on-call programs, incident response processes, and running post-incident reviews
Hands-on familiarity with observability tools
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Generous Paid Time Off, Sick, and Holidays
Family Leave (Maternity, Paternity)
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Company
Canopy Children's Solutions
Canopy Children’s Solutions has been reliably delivering solutions since 1912.
501-1000 employees
H1B Sponsorship
Canopy Children's Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
John Damon, Ph.D.
Chief Executive Officer
Shea Hutchins
Chief Solutions Officer
Company data provided by crunchbase