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IHG Hotels & Resorts · 12 hours ago

Director, Product Operations

Atlanta, GA

Full-time

Hybrid

Director/Executive

$155K/yr - $170K/yr

8+ years exp

IHG Hotels & Resorts is a global hospitality company committed to delivering True Hospitality for Good. The Director of Product Operations will drive disciplined execution through organization and collaboration with senior leadership, focusing on strategic planning, project management, and operational improvements.

HospitalityHotelRestaurants

Responsibilities

Drive disciplined execution through exceptional organization, structure, and follow-through to turn conversations & plans into tangible outcomes

Orchestrate organizational planning and priority-setting in collaboration with senior leadership, ensuring alignment and effective execution across teams

Lead with a hands-on, organized approach that brings clarity, discipline, and momentum to complex initiatives - managing functional-wide project planning and overseeing timely, on-budget delivery by coordinating resources and mitigating risks

Analyze market and technology trends to inform strategy, while creating executive communications to drive clarity, buy-in, and progress tracking

Implement clear structure and drive process improvements and KPI development to optimize operations, measure success, and identify areas for growth

Support and operationalize release and change management processes, enabling structured release calendars, quality gates, readiness checks, and stronger coordination across impacted teams

Coordinate unified governance and compliance routines across Corporate Products platforms to ensure consistent controls, documentation, and risk oversight

Foster leadership alignment and a supportive culture through meeting facilitation, goal-setting, recognition, and cross-functional collaboration on key initiatives

Qualification

Strategic planningRelease managementProject managementCorporate platformsAnalytical skillsLeadership developmentProduct mindsetComplianceKPI developmentWorkflow automationOracle Fusion SaaSPeopleSoftSAPWorkdayCommunication skillsInterpersonal skillsCollaboration

Required

8 years of progressive experience, including 3 years in strategy, project/product management, product development, corporate platforms (ERP, HCM), or operations

Proven expertise in strategic planning, project management, release management, compliance, and leadership roles

Strong analytical skills to translate complex data into actionable strategies

Excellent communication and interpersonal abilities to influence and build consensus across all organizational levels

Demonstrated leadership in developing high-performing teams and working closely with senior executives, maintaining confidentiality and a product-focused, customer-centric approach

Product mindset proficiency focused on delivering customer value, iterative improvement, data-driven decision-making, and aligning business goals with user needs

Familiarity with Corporate/Back Office tools and platforms (e.g., Oracle Fusion SaaS, PeopleSoft, SAP, Workday, and workflow automation) and ability to drive adoption across teams