PESI · 1 week ago
Customer Success Specialist
Eau Claire-Menomonie
Full-time
Hybrid
Entry Level
1+ years expPESI is a company dedicated to providing exceptional customer support for behavioral health and healthcare professionals worldwide. The Customer Success Specialist will gather customer information, fulfill needs, provide technical support, and drive process improvements to enhance the customer experience.
Continuing EducationEducationHealth Care
Hiring Manager
Shelly Pryse, PHR, SHRM-CP
Responsibilities
Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions in our systems
Monitor and handle a wide variety of incoming phone and e-mail requests from customers
Evaluate and identify opportunities to drive process improvements that positively impact the customer experience
Provide technical support for accessing online registrations and online programs
Take payment information and other pertinent information such as addresses and phone numbers
Assist customers in making purchasing decisions
Collaborate with other departments by working on projects outside of the customer service area
Work during your scheduled Mon-Fri hours and the occasional overtime as needed (currently hiring for 9am-6pm CST shift)
Responsible for other duties as assigned
Qualification
Required
Associate degree and/or equivalent work experience in customer service/support
1+ years of experience in a customer service or help desk capacity strongly preferred
A passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both written and verbal
Capacity to research and resolve complex customer issues and are comfortable making decisions independently
Possess a strong work ethic and team player mentality
Must type a minimum of 35 WPM
Possess the skill and ability to quickly pick up new technologies and software
Has the ability to handle a variety of customer dispositions
You're flexible with change and comfortable working in the grey
Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader
High-speed internet required if working remote
Preferred
Experience working with multiple computer systems
Knowledge of various webinar delivery platforms, i.e., Zoom
Involvement and success in a fast-paced, quickly changing environment
Knowledge of technical support issues related to internet connectivity and PC troubleshooting experience
Prior leadership and/or training roles
Company
PESI
PESI is a education and health care company located in Eau Claire. It is a sub-organization of therapist.com.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Koehn
Global Partnership Manager
Recent News
2025-05-23
SeekingAlpha
2023-11-28
Company data provided by crunchbase