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Texas Department of Family and Protective Services · 12 hours ago

APS Investigator Specialist

Midland-Odessa Area

Full-time

Hybrid

Entry, Mid, Senior Level

1+ years exp

The Texas Department of Family and Protective Services is committed to protecting vulnerable adults and the elderly. The APS Investigator Specialist investigates reports of abuse and neglect, provides essential services, and develops individualized service plans to support clients in need.

Individual & Family Services

Hiring Manager

Gabrielle Flores

Responsibilities

Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and others to gather social, functional, physical and mental-emotional information for evaluation

Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation

Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing ongoing services

Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case

Makes presentations and participates in community awareness and related activities to inform the public about the program

Prepares routine, statistical, and special reports for management

Serves in lead capacity in absence of supervisor

Performs other duties as assigned and required to maintain unit operations

Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts

Attends work regularly in accordance with agency leave policy

Qualification

Texas lawsCrisis intervention techniquesGerontologyAgency policiesEffective verbal communicationEffective written communicationCultural diversity awarenessEmpathyEncouragementWork with difficult complaintsOperate PCMake home visitsBe on callWork with violent individuals

Required

Bachelor's or Master's Degree in Social Work

Accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience

Reliable motor vehicle and acceptable driving record for the past five years

Current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load

Proof of driving record, insurance, and license

Knowledge of agency policies, procedures, and standards

Knowledge of Texas laws relating to adult protective services

Knowledge of gerontology and the dynamics of the aging process

Knowledge of special problems of the aged and disabled

Knowledge of crisis intervention techniques and skills

Knowledge of differing cultures/ethnic groups and values

Skill in establishing and maintaining effective working relationships

Skill in effective verbal and written communication

Ability to work effectively with difficult abuse/neglect complaints