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Advantech USA · 1 month ago

Customer Development Representative

Milpitas, CA

Full-time

Onsite

Entry, Mid Level

$22.50/hr - $25/hr

2+ years exp

Advantech USA is a leader in providing innovative embedded and automation products and solutions. They are seeking a proactive Customer Development Representative to manage customer inquiries, qualify leads, and support sales and marketing initiatives, enhancing customer engagement and operational efficiency.

Computer Hardware

No H1B

U.S. Citizen Only

Responsibilities

Research and identify new business opportunities using demand generation tools, social media, and email outreach, while engaging inactive or target accounts

Qualify inbound leads, convert inquiries into potential opportunities, and route prospects to the sales team

Track and manage lead generation activities, KPIs, and account strategies in collaboration with the Regional Sales Manager and Outbound Development Manager

Maintain accurate records in CRM, support lead nurturing efforts, and assist marketing with data mining and lead management

Handle customer inquiries via phone and email, ensuring timely responses and follow-up

Perform additional tasks as assigned by supervisors

Qualification

Customer serviceLead generationSales developmentMicrosoft OfficeSalesforce CRMVerbal communicationWritten communicationProblem-solvingTeam collaboration

Required

AA degree or high school diploma with equivalent experience; prior customer service experience preferred

Minimum of 2+ years of experience in outbound development, customer service, sales development, lead generation, or a related field

Strong ability to research, prospect, and qualify accounts to drive business opportunities

Proven success in fast-paced, complex sales environments with a strong understanding of the lead process and customer behavior

Excellent verbal and written communication skills, with proficiency in Microsoft Office for reporting and documentation

Ability to work collaboratively in both virtual and in-person team environments

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State