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Clayton · 10 hours ago

Customer Success Manager

Lewistown, PA

Full-time

Onsite

Mid Level

3+ years exp

Clayton is a leading single-family home builder dedicated to attainable housing and sustainable practices. The Customer Success Manager will build trusted partnerships with customers, enhance customer experience, and drive market growth through effective sales strategies and customer engagement initiatives.

Real Estate

Responsibilities

Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories

Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate

Develop an empirical understanding of our target audiences – their attitudes, behaviors, needs, and opportunities for engagement

Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed

Elevate housing and perceptions of the industry and Brand through customer focus

Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed

Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals

Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations

Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals

Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals

Proactively face challenges while being committed to providing customers with excellent services and products

Create engagement and awareness to positively influence NPS and customer referrals

Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer

Conduct visits to retail partners for hands-on training and product updates

Stay up to date on trends within the industry through frequent competitive analysis

Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes

Other duties as assigned

Qualification

SalesMarket IntelligenceCustomer ExperienceMicrosoft OfficeCommunication SkillsAnalytical SkillsMotivatedOrganizational SkillsTeamworkAttention to Detail

Required

Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred

Bachelor's (4 year) degree a plus

3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting

Must have great communication skills, written and verbal

Must continuously use the highest level of personal integrity and business ethics

Faithfully execute all applicable regulations of local, state and federal authorities

Great attention to detail, organizational, and analytical skills

Ability to work independently or in a team environment

Motivated and self-starter

Willing to learn, hard-working, determined, and assertive

Microsoft Office skills (Excel, Word, PowerPoint)