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Carvana · 1 day ago

Vehicle Inspection Supervisor

Charlotte, NC

Full-time

Onsite

Entry, Mid Level

1+ years exp

ADESA, a Carvana owned company, operates over 50 locations across the US and provides a wide array of vehicle services. The Vehicle Inspection Supervisor is responsible for developing and directing a high-performing team to ensure exceptional customer service and compliance with company policies and procedures.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Ensure compliance with all company initiatives, policies, and procedures

Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally

Demonstrate knowledge of products and services and maximize our technology

Inspect vehicles for damages and ensure that vehicles previously inspected meet the program standard as defined by various accounts

Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA)

Responsible for input and development of Key Performance Indicators (KPIs) within the group to ensure operational and financial goals are accomplished within designated region

Coordinate with Vehicle Inspectors to complete tasks as directed by management

Develop and train Vehicle Inspectors to include performance management, ongoing coaching, feedback and supporting employee growth

Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources

Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees

Develop and maintain positive working relationships and ensure appropriate communication between all auction Departments in order to properly service customer accounts

Evaluate expenses, ensuring staffing levels are consistent with workloads

Assist in the recruiting and hiring process

Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership

Ensure proper scheduling and staffing to meet operational and customer needs

Other duties, as assigned

Qualification

Vehicle inspection experienceAuction experienceProficiency with computer systemsPerformance managementCommunication skillsDetail orientedSelf-motivatedCustomer focused