Bilingual Customer Care Specialist jobs in United States
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Bluepeak · 1 day ago

Bilingual Customer Care Specialist

positionSioux Falls, SD
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Bluepeak is dedicated to providing high-quality technology and services to communities. The Bilingual Customer Care Specialist will handle inbound service calls, focusing on billing and technical support, ensuring customer satisfaction from service initiation to completion.

InternetNetwork HardwareResidentialTelecommunications

Responsibilities

Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package
Proactively review the customer’s account and educate the customer on additional service options
Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues
Escalate any customer issues that may be indicative of larger network issues
All other related duties as assigned

Qualification

Customer service experienceTechnical supportAnalytical skillsCommunication skillsTelephone etiquetteOrganizational skillsInterpersonal skillsProblem-solving skillsActive listening

Required

At least one year of customer service experience required, with prior call center experience a plus
Highschool diploma or GED required
Define problems, collect data, establish facts, and solve practical issues
Ability to effectively communicate complex technical support and billing information to customers
Read and interpret documents, such as safety rules, product information and training materials
Excellent written and verbal communications skills including active listening skills and telephone etiquette are required
Good analytical and problem-solving skills
Great organizational and interpersonal skills
Ability to maintain professionalism in challenging and/or changing situations
Must be able to pass a background and drug test prior to employment

Benefits

Competitive Compensation + Annual Bonus Eligibility
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development With an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet

Company

Bluepeak

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Bluepeak is a telecommunications company that offers cable tv, internet, and digital phone services.
dateFounded in 2014
location
Madison, Wisconsin, USA
people-size201-500 employees
web-link
https://mybluepeak.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Ares Management
2024-02-29Private Equity
2020-10-19Acquired
2014-01-01Private Equity

Leadership Team

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Billy Parker
Vice President, Business & Connected Properties
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Recent News

Business Wire
Bluepeak Expands Investment in South Dakota Broadband Infrastructure, Announcing Plans for an Additional $150 Million Multi-Year, Fiber-To-The-Home (FTTH) Expansion Phase
2025-12-16
AltAssets Private Equity News
Pan-Africa investor BluePeak gets backing from four DFI majors in sophomore capital raise
2025-05-17
PR Newswire
All New Episode of Advancements, airing on Saturday, May 17th at 8:00 pm ET
2025-05-16
Company data provided by crunchbase