Phelps · 13 hours ago
Account Manager 2
Muscatine, IA
Full-time
Onsite
Mid, Senior LevelPhelps is a B2B company seeking a relationship-driven Account Manager 2 to manage and grow revenue within an assigned geographic territory of existing customers. The role involves deepening relationships, solving problems in real time, and providing leadership to other Account Managers to drive consistent execution and revenue growth.
E-CommerceFashionTextiles
Responsibilities
Provide day-to-day leadership, coaching, and performance support to assigned Account Managers, ensuring consistent execution of account management, renewals, and growth strategies across the team
Monitor team performance against retention, growth, and activity expectations and address gaps proactively
Serve as an escalation point for complex customer issues and high-value account situations
Manage and grow a book of 400–600 existing customer accounts within an assigned geographic territory
Protect existing revenue through strong relationships, proactive service, and timely contract renewals
Grow accounts by identifying and selling high-margin upsell opportunities, including: Restroom supplies, First aid programs, Floor mats, Facility services, Promotional and custom apparel, Webstores and one-time orders
Ride along with Route Representatives to: Identify upsell opportunities, Spot service issues and resolve them quickly, Gather referrals and customer insights
Conduct regular in-person customer visits to strengthen relationships and uncover growth opportunities
Add new recurring and one-time revenue streams within existing accounts
Meet assigned top customers on a consistent, defined cadence
Hit territory sales growth and average increase goals
Follow up with customers to ensure satisfaction, retention, and long-term growth
Partner closely with route, service, and leadership teams to maintain and grow existing business
Document customer interactions, opportunities, renewals, and account activity in the CRM system
Qualification
Required
Relationship-driven, high-energy B2B professional
Experience in managing and growing existing customer accounts
Ability to provide leadership and coaching to Account Managers
Strong problem-solving skills in real-time
Experience in contract renewals and upselling
Ability to monitor team performance and address gaps proactively
Experience in managing a book of 400–600 existing customer accounts
Strong relationship-building skills
Proactive service approach
Ability to identify upsell opportunities
Experience in conducting regular in-person customer visits
Ability to meet assigned sales growth and increase goals
Experience in documenting customer interactions and account activity in a CRM system
Company
Phelps
Phelps Uniform Specialists is a family-owned company, proudly serving businesses since 1981 with integrity, reliability, and transparency.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase