Diversity Nexus · 22 hours ago
Desktop Support Technician
Dallas, TX
Contract
Onsite
Entry, Mid Level
2+ years expDiversity Nexus is a staffing firm committed to delivering top-tier talent solutions across various industries. They are seeking a Desktop Support Technician responsible for providing technical support for end-user workstations, deploying new systems, and maintaining documentation for asset tracking.
Staffing & Recruiting
Responsibilities
Technical Support for End User PC's\Mac's workstations, hardware, software, peripherals and printers
Deploy new PC's\Mac's for End Users,(Lifecycle Management) including hardware, software, and OS imaging
Support software and hardware refresh/upgrade/configuration efforts – Windows 10, Microsoft Office, Proprietary applications, etc
Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and End User Compute objectives
Perform Installs, Moves, Add and Changes (IMACs) of hardware and software
Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model
Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software
Analyze technical problems and recommends and applies required solutions
Educate end users when installing new equipment or software
Experience with Autopilot or MDT deployment tools
Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment
Maintains documentation to ensure efficient and accurate department operations
Support AV systems and equipment for onsite and remote locations as needed
Support VIP/Executive level user base on daily basis
Assist in remotely supporting users at all company and potential WFH locations
O365 practical experience
Asset management practical experience
Bitlocker or encryption software experience
HDA Service Desk Software experience or similar Service Desk ITIL compliant software
Microsoft Teams Support and Operational experience
Team Player, Positive and with can do attitude
Ability to work in a fast-paced environment with daily reprioritization
Good written and communication skills to all levels of Management and end users
Outstanding Customer Service Skills
Dell Support Experience
Bilingual preferred but not required
Other duties as assigned
Qualification
Required
Desktop Support in an Enterprise environment: 2-3 years
Comptia A+ Certification: (Required)
Experience in LANs, WANs, Personal Computers and software delivery applications
Knowledge of computer security products
Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred
High level of technical proficiency with IT equipment is a must
Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS)
Excellent Desktop support troubleshooting skills needed
Must have the ability to multitask with strong organization and time management skills
Technical Support for End User PC's\Mac's workstations, hardware, software, peripherals and printers
Deploy new PC's\Mac's for End Users,(Lifecycle Management) including hardware, software, and OS imaging
Support software and hardware refresh/upgrade/configuration efforts – Windows 10, Microsoft Office, Proprietary applications, etc
Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and End User Compute objectives
Perform Installs, Moves, Add and Changes (IMACs) of hardware and software
Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model
Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software
Analyze technical problems and recommends and applies required solutions
Educate end users when installing new equipment or software
Experience with Autopilot or MDT deployment tools
Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment
Maintains documentation to ensure efficient and accurate department operations
Support AV systems and equipment for onsite and remote locations as needed
Support VIP/Executive level user base on daily basis
Assist in remotely supporting users at all company and potential WFH locations
O365 practical experience
Asset management practical experience
Bitlocker or encryption software experience
HDA Service Desk Software experience or similar Service Desk ITIL compliant software
Microsoft Teams Support and Operational experience
Team Player, Positive and with can do attitude
Ability to work in a fast-paced environment with daily reprioritization
Good written and communication skills to all levels of Management and end users
Outstanding Customer Service Skills
Dell Support Experience
Preferred
Microsoft Technical Associate Certification (Preferred)
Dell EMC Support Certification (Preferred)
Bilingual preferred but not required
Company
Diversity Nexus
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase