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Voith Paper · 5 days ago

Customer Success Manager

Appleton, WI

Full-time

Onsite

Senior Level

5+ years exp

Voith Group is a global technology company that is hiring a Customer Success Manager. The role involves overseeing order intake in an international market, analyzing production challenges, and designing AI-supported optimization solutions while leading cross-functional teams to meet project goals and customer requirements.

Machinery

Responsibilities

Create project-specific guidelines based on the contract and technical specifications. Independently coordinate and interpret unclear contract clauses with the customer, if necessary

Independently review interim results based on project milestones and, if necessary, clarify corrective measures with customers, contractual partners, suppliers, and internal departments and adapt them to the project status and progress

Application of the latest cloud technologies as well as AI models and algorithms to make the customer's papermaking process more efficient (e.g., saving starch, fiber, and energy). Historical laboratory/process data such as paper grades, strengths, and basis weights are used to model virtual sensors

Analysis, configuration, and, if necessary, optimization of Industry 4.0 solutions, e.g., control parameters, cost models, limit values, target values, virtual sensors

Independently ensuring that the agreed scope of delivery and services is met in terms of schedule, costs, and quality. This includes defining the necessary work packages within the scope of responsibility

Customer support in the optimization and digitalization of the production process

Technical/technological sales support on Papermaking 4.0 topics

Project management and support of global, cross-departmental teams at Voith Paper

Coordination and networking of global, multidisciplinary teams from the fields of paper technology, automation technology, and data science

Qualification

PulpPaper experienceAnalytical skillsProject managementMicrosoft Office SuiteCustomer service skillsCommunication skillsOrganizational skillsTime management skillsLeadership skills