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JLL · 1 day ago

Senior Engineering & Operations Center Director

Mountain View, CA

Full-time

Onsite

Director/Executive

$190K/yr - $250K/yr

15+ years exp

JLL empowers you to shape a brighter way. They are seeking a Senior Engineering & Operations Center Director to provide leadership, strategy, and vision necessary to ensure effective growth and operational efficiency within the organization.

CommercialReal Estate

No H1B

Responsibilities

Provides leadership, strategy, and vision necessary to ensure that we effectively grow the organization, develop scale, and ensure financial strength and operating efficiency

Develop actionable business strategies that deliver on short term and long-term priorities

Translates strategy into actionable goals for performance and growth, helping to implement organization wide goal setting, performance management and business planning

Includes oversight of a 24/7 operations team

Responsibility for all transformation engineering initiatives and operations for the account

Embodies and practices a culture of safety, customer service, compliance, and quality

Able to lead and influence a highly matrixed team and demonstrate an owner’s mentality across technical services and products

Provide leadership and direction to cross-functional teams empowered to drive process improvement, productivity improvement and cost reduction across multiple projects simultaneously to attain world class quality standards

Ability to translate tactical delivery actions into quantifiable benefits aligned with contractual requirements

Assist in the development and implementation of engineering transformation and execution road maps

Must be able to understand and deliver to Key Performance Indicators outlined in the facility management and engineering transformation strategy roadmap

Client relationship management. Become a trusted advisor to clients. Set bar for excellent customer service throughout the organization

Ability to quickly assess hard services performance and recommend swift action to operationalize strategy and road maps

Oversight, influencing and management of Facility Management teams across the region and coordination with engineering, operational excellence, global operations, products, and account teams

Develop and implement strategies to ensure the smooth and efficient operation of critical systems and processes

Ensure that all critical systems are properly monitored and maintained to minimize downtime and ensure maximum uptime

Develop and maintain relationships with key stakeholders, including vendors, customers, and internal teams

Ensure compliance with all relevant regulations and standards, including data privacy and security regulations

Develop and manage budgets for critical operations, ensuring that resources are allocated effectively

Provide regular reports to senior management on the performance of critical systems and processes

Understand MSAs and SOWs and guide teams to comply with critical deliverables and performance terms. Ensure conversion targets are met

Qualification

Critical operations managementBMSBAS experienceDesign ThinkingAnalytical skillsProblem-solving skillsClient relationship managementLeadershipCross-functional team collaboration

Required

Bachelor's degree from an accredited college, or equivalent experience/combined education, with 15 - 20 years or more of professional experience leading transformational efforts

10+ years of experience in critical operations management, with a proven track record of success

Must have BMS or BAS experience

Design Thinking experience

Prior experience working with a large and diverse geographic region

Knowledge of relevant regulations and standards, including data privacy and security regulations

Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues