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Nextech Systems · 22 hours ago

Healthcare Software Support Representative - Touch MD (Remote - United States)

United States

Full-time

Remote

Entry Level

1+ years exp

Nextech is a leader in specialty healthcare technology solutions, dedicated to hiring and retaining talent. The Product Support Representative is responsible for supporting Nextech software applications by providing timely responses to customer inquiries and resolving issues to maintain customer satisfaction.

Health CareHealth DiagnosticsInsurTechMedicalSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting

Answer incoming calls from the support queue

Reply to support emails in a timely fashion

Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines

Schedule and perform upgrades of the Nextech software

Investigate software exceptions and error reports following Nextech support guidelines

Provide exceptional customer service

Maintain detailed notes and documentation for each support incident in ticketing system

Qualification

Software troubleshootingCustomer serviceNextech software proficiencyMicrosoft Office SuiteSalesforce experienceTyping skillsInterpersonal skillsWritten communicationVerbal communicationTeamwork

Required

1 year of experience in a software troubleshooting role with customers

Excellent technical skills, including basic computer skills

Strong interpersonal, written, and verbal communication skills

Demonstrated ability to constructively work within a team environment

Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)

Excellent customer service skills

Ability to type at a rate of 30 WPM, with 90% accuracy

Preferred

Bachelor's degree

Salesforce experience

Experience using Zoom Contact Center (or similar) in a call center environment

Ability to type at a rate of 50 WPM, with 95% accuracy

Benefits

Generous annual bonus opportunity

401(k) with Employer Match

Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.

Volunteer Time Off

Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Wellness Programs

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

Company

Nextech Systems

Glassdoor4.4

Nextech Systems is a healthcare technology provider catering to specialty physicians, offering a complete healthcare technology solution.

Founded in 1997

Tampa, Florida, USA

501-1000 employees

http://www.nextech.com

H1B Sponsorship

Nextech Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)