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Surpass Behavioral Health · 1 day ago

Billing and Collections Specialist

United States

Full-time

Remote

Entry Level

$31K/yr - $79K/yr

2+ years exp

Kaplan is a global company focused on education and technology, seeking to inspire change in the world. The Billing and Collections Specialist is responsible for ensuring timely billing and collections by communicating with clients and managing accounts receivable effectively.

Health CareMental HealthTherapeutics

Responsibilities

Actively communicate with companies, institutions, and students in a professional and timely manner

Ensure all billing is complete, accurate, timely, and up-to-date

Manage aging of accounts and reduce impact to the organization’s bad debt

Send billing to companies, institutions, students, and sponsors to secure funding

Partner with other Kaplan and Purdue Global support teams to provide accurate responses to inquiries regarding products and services offered to companies, institutions, and students

As necessary certify Military students’ eligibility using their respective process. (i.e., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.)

Organize workload to successfully follow-up on all queues and assigned department-shared email accounts

Assist in the development and documentation of departmental Statements of Processes

Troubleshoot problems identified and improve processes that benefit Kaplan, companies, institutions, and students

Assist the Accounting Department in resolving deposit issues for month-end

Qualification

Collections experienceAccounts Receivable experienceMicrosoft Excel-IntermediateMicrosoft Word-IntermediateGoogle Sheets experienceGoogle Docs experienceCustomer Service skillsProfessional telephone mannerAnalytical skillsProblem-solving skillsCommunication skillsAttention to detailTeamworkOrganizational skillsSelf-starter

Required

Associate's Degree in Business, Communications, or Accounting required, bachelors degree preferred

2 years in Collections, Accounts Receivable or Customer Service or other customer/client servicing role required

Microsoft Word-Intermediate

Microsoft Excel-Beginner

Experience using Google Sheets and Google Docs

Excellent Customer Service, problem-solving skills

Polished and professional telephone manner

Proven analytical skills with a passion for details and 'digging in'

Able to manage multiple tasks simultaneously with superior attention to detail

Ability to work as a team to achieve goals

Ability to organize and work with large amounts of complex information

Ability to establish rapport and work efficiently with all team members serving various functions

Strong communication skills with the ability to present analysis and findings in both verbal and written formats

High-degree of maturity, diplomacy, and professionalism

Self-starter and independent thinker who has the desire to work in a fast-paced organization

Preferred

Bachelor's Degree in business-related field

Intermediate Microsoft Excel experience

Benefits

Remote work provides a flexible work/life balance

Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

Comprehensive health benefits new hire eligibility starts on day 1 of employment

Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities