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Ticketmaster · 1 day ago

Sr Software Engineer, Network Services

United States

Full-time

Remote

Senior Level

5+ years exp

Ticketmaster is a global leader in live event ticketing services. The Sr Software Engineer, Network Services will design and build automation systems to enhance network reliability and streamline operations, collaborating closely with core networking and infrastructure teams.

ConcertsDigital EntertainmentEventsMedia and EntertainmentTicketing

Responsibilities

Designing and building internal tools and automation systems to streamline network workloads

Automating the provisioning and configuration of network devices and services

Implementing systems to enforce network access policies across global data centers and AWS environments

Supporting systems the team have developed

Developing observability and monitoring tools to track network health, performance, and reliability

Collaborating closely with the core networking team to translate architecture and design into scalable automation

Integrating with internal APIs and systems built by other infrastructure engineering teams

Writing Infrastructure-as-Code (e.g., Terraform) to manage cloud and on-prem network infrastructure

Applying SRE best practices to improve availability, scalability, and operational efficiency

Maintaining high standards for code quality, testing, and documentation in automation projects

Participating in incident response and troubleshooting efforts, using data-driven analysis to drive improvements

Identifying opportunities to reduce operational toil and proactively proposing automation solutions

Contributing to a culture of continuous improvement, knowledge sharing, and strong team collaboration

Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology

Support PCI / security compliance requirements (upgrades, defect management, etc)

Participate in on-call and potentially some after-hours support as required

Qualification

PythonTerraformNetwork AutomationAnsibleCI/CD toolsDockerKubernetesObservability toolsGoRustNetworking conceptsRelational databasesNoSQL databasesAI in network operationsAgile environmentsProblem-SolvingCommunication

Required

5+ years in roles such as Software Engineering, Network Automation, Network Reliability or SRE/DevOps with a strong track record of delivering automation for mission-critical infrastructure

Proficient in Python (required), with experience in Go or Rust preferred

Hands-on experience with CI/CD tools (e.g., GitLab CI) for automating build, test, and deployment pipelines, especially for infrastructure changes

Strong with Ansible (playbooks, roles, modules)

Deep experience with Terraform (required) and/or Pulumi for provisioning infrastructure declaratively and integrating it into workflows

Understanding of networking concepts and hardware

Strong security mindset—experience managing secrets and automating secure network configurations

Familiarity with managing and querying relational and/or NoSQL databases, especially in the context of infrastructure tools and telemetry data

Capable and comfortable working on highly strategic, complex, and high-risk undertakings

Autonomous and proactive

Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve

Excellent written and verbal communication skills, capable of facilitating cross-team collaboration

Preferred

Experience in Go or Rust

Experience with open source network tooling such as Nautobot, NetBox, NAPALM, Netmiko

Experience using Docker and Kubernetes to build and manage network tools and services in a cloud-native environment

Experience with tools like Solarwinds, Prometheus, Grafana for tracking metrics, logs, and building dashboards/alerts

Interest or experience in applying AI to network operations or automation use cases is a strong plus

Comfortable working in Agile environments and contributing as part of a fully remote team

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

401(k) program with company match, stock reimbursement program

New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Volunteer time off, crowdfunding match