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Securitas Security Services USA, Inc. · 1 day ago

Security Program Manager

Racine, WI

Full-time

Onsite

Senior Level

$75K/yr - $77K/yr

6+ years exp

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and risk management expertise across the pharmaceutical industry. The Security Program Manager serves as the primary security advisor for the client, providing strategic direction and leadership for assigned accounts, overseeing the creation and execution of the security program while ensuring alignment with client goals.

Public SafetyRisk ManagementSecurity

Hiring Manager

Carrie Downing

Responsibilities

Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned client; engaged in improving and evolving the security program and leadership for the client

Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance

Coordinates activity and informs Program Director, to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner

Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed

Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business

Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change

Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required, including the development of pricing models and strategies, coordinates pricing information from all regions

Meets regularly with client and Securitas management representatives for account review; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments, and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio

Manages in client strategic budget preparation for guard services and security system deployments

Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment

Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies Securitas model to global service delivery

Innovates to improve current working practices, products, and technologies to provide business opportunities and results; achieves results by setting goals using quality planning, analysis, and decision making; Takes initiative to identify current and potential problems and determines the best solution

Qualification

Security program managementAccess control systemsRisk managementMicrosoft ExcelMicrosoft PowerPointGlobal vendor managementBudget managementCrisis leadershipAnalytical decision-makingBusiness writingStrategic thinkingLeadership

Required

Bachelor's degree in security management, Criminal Justice, International Relations, Risk Management, or a related field preferred

Minimum of 6 years of progressive experience in corporate security, global risk management, or protective services within a regulated or global organization

Demonstrated success in developing and managing enterprise-level security programs across multiple regions

Experience managing global vendors, budgets, and cross-functional stakeholders

Valid driver's license with a clean driving record required for travel to client facilities

Advanced proficiency in Microsoft Excel and PowerPoint, with strong analytical and executive presentation skills

Strong involvement with access control across regions, including budgeting, implementation, and management of security technologies such as key card systems, biometric scanners, visitor management systems, and electronic locking mechanisms

Strong business writing skills, particularly in client communications, proposals, and executive summaries